Reservations Manager

Novotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Novotel Sydney Darling Square is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts. It is the perfect location for guests whether they’re travelling for business, leisure, or both. Our 230 contemporary accommodation rooms overlook the Darling Square precinct on one side and The Chinese Garden of Friendship on the other.

Reporting to the Director of Sales & Marketing you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experience each and every time and you will be a creative problem solver. You will be a natural leader who thrives on training and developing our small but dedicated Reservations team.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

As our Reservations Manager you will have a keen eye for detail, enjoy creating and maintaining agreed standards and processes, good time management skills and will be a confident communicator both verbally and written. You will thrive in a fast-paced working environment, and will be able to effectively manage complex and competing priorities. To be successful in this role, you will have unlimited work rights in Australia.

You have a passion for exceptional guest experiences and are committed to delivering high levels of customer service. You are a natural leader and enjoy developing junior team members, and take pride in being involved in the operations when required. Ideally you will have previous experience as a Reservations Manager or Supervisor and are now seeking your next career step. Experience with Opera PMS or Opera Cloud is also preferred as you look to advance further.

This opportunity will allow you to work alongside a supportive and dedicated Director of Sales & Marketing who enjoys developing their team. By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you. If this opportunity sounds like your next career move, then please apply by following the links provided.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.