- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Orchid - Hawaii, Kohala Coast, United States
__jobinformationwidget.freetext.ExternalReference__
REF71863R
Reservations Manager
Region
Luxury & Lifestyle
Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
What is in it for you:
- Premium preferred provider medical/drug/vision benefits at competitive prices.
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
- We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary food & beverage on property
As Reservations Manager at Fairmont Orchid, you will lead the day-to-day operations of the Reservations team, ensuring exceptional service standards, optimal room inventory control, and alignment with the hotel’s revenue and distribution strategy. You will act as a key liaison between Reservations, Sales, Revenue Management, and Front Office to drive performance and guest satisfaction in a luxury resort setting.
What you will be doing:
- Oversee daily operations of the Reservations team (leisure, group and rooms control) providing coaching, scheduling, and support to ensure consistent service delivery in line with LQA and Corporate standards.
- Conduct regular team meetings, training sessions, and individual check-ins to promote development and consistency.
- Monitor and address guest and group feedback related to the reservations process.
- Ensure all reservations are processed accurately and in a timely manner, with attention to special requests, preferences, and VIP handling.
- Build and maintain strong relationships with internal and external partners including group organizers, Sales, and Conference Services.
- Collaborate with Sales, Revenue Management, Marketing, PR, and Operations to develop packages, rates, and processes while managing guestroom inventory and resolving capacity challenges.
- Maximize room revenue through participating in yield management meetings and implementing agreed-upon Revenue Management strategies and practices.
- Assist the Director of Revenue in generating and distributing key performance and operational reports
Your experience and skills include:
- Service focused personality
- Ability to manage and coach a high performing team in a dynamic environment
- Prior experience working with Opera or a related system
- Knowledge of Central Reservations System (CRS), Passkey and IDEAS is preferred
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
Salary Range: $75K - $85K USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Identify and develop new outside catering business opportunities.Respond to client inquiries, prepare proposals, and conduct site visits.Coordinate with culinary, F&B service, and logistics teams to e
Reference
94f1b453-92ec-4f25-b179-d4a4e2a943ba
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The PositionThe Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel’s booking operations. This role ensures that reservations are handled efficientl
Reference
1f94a644-6cb8-46fc-8c14-85758820ddb2
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chennai
Job Category
Sales & Marketing
Description
We are seeking a dynamic Marketing Executive to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for developing and implementing comprehensive marketing str
Reference
1cdb28ee-8b36-47be-94b7-7f6e7ab8eddc
Expiry Date
01/01/0001
Salary
Location
Mercure Miri City Centre, Miri, Malaysia
Experience Level
Director
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Malaysia
Job Category
Sales & Marketing
Description
This position is responsible for the planning and management of the overall sales of the hotel to achieve optimal occupancy, maximizing revenue and meeting/exceeding hotel profit objectives.Business P
Reference
6c4e2225-5c2c-4bcd-99a3-6705fe796252
Expiry Date
01/01/0001
Salary
Location
, Hồ Chí Minh, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Vietnam
Job Category
Sales & Marketing
Description
1. WORK PLACE: Award-winning luxury resort in the South of Vietnam with offices in Ho Chi Minh City. You will be part of the Accor family working as a brand marketer specializing in content and market
Reference
7f955350-2a5e-4dc9-8fdb-80e41d882166
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Sales & Marketing
Description
Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing spec
Reference
357777cd-708d-4065-979a-8f1ee147390e
Expiry Date
01/01/0001
Salary
Location
Mercure Belo Horizonte Lourdes, Belo Horizonte, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Sales & Marketing
Description
Realizar a venda dos apartamentos, prestando informações gerais aos clientes sobre as instalações e serviços do hotel, assim como negociando tarifas com base em parâmetros preestabelecidos. • Encami
Reference
cb50af45-216f-470e-ab78-cb87a0da710f
Expiry Date
01/01/0001
Salary
Location
Novotel London Wembley, Wembley, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Wembley
Job Category
Sales & Marketing
Description
Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong
Reference
9d33c661-3dc3-42a7-8099-dfacb757948a
Expiry Date
01/01/0001
Salary
Location
Novotel Coventry M6 J3, Midlands, Manchester & Newcastle, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Sales & Marketing
Description
We are recruiting for two Sales Executives to support the Midlands, Manchester and Newcastle areas!About Fairview HotelsFairview Hotels is a well-established and expanding UK hotel group, offering a d
Reference
4db14d13-a5e4-4842-a9a2-a1aaec681b43
Expiry Date
01/01/0001
Salary
Location
Novotel London Blackfriars, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
As a Cluster Sales Executive, you will be responsible for generating revenue through the sale of MICE (Meetings, Incentives, Conferences, and Exhibitions) packages and services to corporate clients an
Reference
f6d3a92b-50d1-41fe-b367-3c990205c238
Expiry Date
01/01/0001