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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Sales & Marketing

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MERCURE LUCKNOW, Lucknow, India

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REF39772Q

Reservations Executive

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
  • Plan & prepare forecasts on a timely basis for review.
  • Plan & prepare monthly reports, forecasts and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget.
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  •  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  •   Ensure calculative overbooking.
  • Give discounts and corporate rates, as per the company’s policy.
  • Supervise and delegate work to reservation associate
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management.
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.


Additional Information

Total 2-3 Years of experience in branded Hotels.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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