- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Fairmont Copley Plaza Boston, Boston, United States
__jobinformationwidget.freetext.ExternalReference__
REF68986H
Reservations Coordinator
Region
Luxury & Lifestyle
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Reporting to the Reservations Manager with a direct line and Director of PR, Digital Marketing Manager with a dotted line, the Reservations Coordinator is responsible for coordinating and assisting in the daily operations of the Reservations team and provides direct administrative support and assistance to Reservations Manager and PR and Digital Marketing team.
Telephones - Assist with answering telephones within 3 rings for the Reservations Office and directing calls appropriately.
Taking sleeping room reservations over the phone and assisting with any reservations related inquiry
Manage shared reservations inbox to respond to inquiries over email
Manage communications with guests over third-party extranets such as Expedia Partner Central – send pre-arrival servicing message to all Amex Hotel Collection arrivals in advance of their stay
Manage Passkey reservation links for in house groups
Detailing of reservations to include ETAs, guest preferences, soliciting ALL enrollment, upselling and creating “surprise and delight” moments.
Ensure deposits are taken on bookings that require pre-payment. Use Secure Pay to set up billing on reservations as needed.
Amenities - Process amenity requests in Royal Service and assure note card from Manager is brought to IRD. Set traces for any amenity packages booked.
Work with Director of PR to assist with internal communications to spread word about hotel and restaurant news with colleagues, including designing collateral.
Assist Director of PR with F&B photo shoots for OAK Long Bar + Kitchen (hold lights, move plates, etc.)
Assist PR & Marketing with drafting of social media copy and captions.
Assist Digital Marketing Manager with hotel reputation and website management
Support in preparing digital marketing month end reporting
Assist with managing and organizing hotel digital photo library (collecting and saving wedding images)
Participate in hotel and sales training programs when applicable.
Conduct “shop calls” to competitive hotels to gain current market availability and rate information.
Provide back up to all other Coordinators in Sales and Events as appropriate.
Train in all coordinator tasks to assist as necessary and assist in training peers on job duties to develop strong cross trained team.
Attend meetings, take minutes and draft notes as required.
Have a complete knowledge of hotel services and accommodations.
Maintain regular attendance, as required by scheduling, and in compliance with hotel standards.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Ensure prompt and courteous service is extended to both internal and external customers.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Maintain high standards of personal appearance and grooming, adhering to the proper dress code and wearing nametag while working
EDUCATION: College degree or diploma in Hotel/Restaurant Management an asset.
TOOLS & EQUIPMENT: Must possess an advanced degree of knowledge in Excel and Word. Knowledge of Opera an asset, Canva and web CMS platforms (Wordpress) an asset. Social media savviness a plus.
PHYSICAL REQUIREMENTS: Sedentary work. Exerting up to ten pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, and long hours sometimes may be required.
MENTAL REQUIREMENTS:
- Energetic, self motivated and flexible to change
- Excellent verbal and written communication skills
- Must be professional, enthusiastic, a strong team player and possess excellent
organizational skills
- Proven ability to meet deadlines in a fast paced work environment
- Ability to multi task to accomplish job responsibilities
- Competency learning and using various technology, sales systems and digital platforms
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
New York, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
What you’ll do in the role…Act as a guardian of Delano, Our Habitas & SLS brand identities, building assets, guidance and tools to ensure thoughtful, memorable and compelling communication at every po
Reference
9eb7fbf5-60ee-4934-bdff-eb9ec52e436b
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Sales & Marketing
Description
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and e
Reference
004bd7c9-a2f0-4ae2-b46e-7cb8c951d3c8
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Revenue and Distribution Optimization Manager analyses the hotel’s results and performance in various revenue streams and revises/recommends strategies to drive overall revenue for the hotel. The
Reference
5330db6d-0344-4205-996c-7f60364b4499
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Profess
Reference
1ae166bc-b76c-4bdb-97b1-aeaed92c031c
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.The position offers a centralised
Reference
bdd7b9ca-bbf3-436e-ba61-7da145c489f2
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Sales & Marketing
Description
As a coordinator you will be responsible for providing clerical and administrative support to the Managers and further ensure department goals are met by providing administrative support to all facets
Reference
d0530020-b50b-41a1-b3fa-0225c9740b30
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Sales & Marketing
Description
Reporting to the Director of Studio F. Responsibilities and essential job functions include but are not limited to the following: Facilitate group operations for destination events, including but no
Reference
f0edda6c-2596-4286-9195-4878176502d0
Expiry Date
01/01/0001
Salary
Location
Mövenpick MS Royal Lily Nile Cruise, Cairo, Egypt
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Cairo
Job Category
Sales & Marketing
Description
We are seeking a dynamic and results-oriented Cluster Digital Marketing and Communications Manager to elevate our online presence and drive direct bookings. This is a pivotal role focused on amplifyin
Reference
5e62f43b-e055-474f-bdaf-87a66299d58b
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Key Deliverables and ResponsibilitiesAssist the Digital Marketing Manager in developing initiatives for the hotel key feeder markets to increase traffic on Direct channelsManaging the creation and pub
Reference
ea2f08fb-7806-42b0-97cf-5de335d33e32
Expiry Date
01/01/0001
Salary
Location
Mondrian Bordeaux Les Carmes, Bordeaux, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Bordeaux
Job Category
Sales & Marketing
Description
Stratégie commerciale & développementÉlaborer et déployer le plan d’actions commerciales annuel (objectifs SMART, budget, forecast)Identifier les leviers de croissance, marchés porteurs et opportunité
Reference
ed15e002-c064-4b37-aa1d-6f841b3fb48d
Expiry Date
01/01/0001