Reservations Agent

You are the beginning of an exceptional guest experience. We are looking for a Full Time Reservations Agent, you will make our guests feel welcome right from the get go!

Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business.  

This role also takes assists with reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location, on historic Pitt Street near the Capitol Theatre, enticing public wholesale and corporate business.

• Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience 
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

• A sound knowledge & application of the Opera system or similar Reservations system - highly desirable
• A genuine interest to listen to others stories and look for opportunities to make them feel special
• A high level of attention to detail and exceptional organisational & time management skills
• Strong interpersonal and problem solving abilities
• Fluency in English and high proficiency across all communication modes
• Flexible availability, including Saturdays (on rotational basis)

In return, we will provide you with the following:

• Discounted on-site parking
• 50% off staff meals
• Accommodation & restaurant discounts worldwide!
• We are a big hotel in a big brand so all the opportunities that come with the Accor size
• Access to Accor training programs using industry-leading platforms
• Located right next to central station to easy to get public transport.

Full working rights essential

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.