Reservations Agent (Full Time)

RESERVATIONS AGENT (FULL-TIME) | MERCURE GOLD COAST RESORT

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have the rare full-time opportunity for a proactive and dynamic Reservations Agent to join our experienced Reservations team as our business grows.

WHAT YOU WILL BE DOING:

• In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations;
• Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes;
• Establish a strong working relationship with our guests and clients;
• Establishing strong relationships and accuracy in addressing guest needs/requirements;
• Monitor and report on market trends to assist the Director of Sales and Revenue Manager;
• Produce reports and statistics as requested, including business turnaways and group forecasts;
• Assist with the management of payments, cancellations, rooming lists, and terms and conditions.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Desire to learn, develop and innovate in whatever you do;
• Strong attention to detail, highly organised, able to multitask and meet deadlines;
• Excellent verbal and written communication skills;
• A passion for guest engagement, combined with a strong sales approach and passion for driving and generating business;
• Previous experience in Opera PMS or Opera Cloud preferred;  
• Flexibility to working days/hours to suit business needs, including weekends;
• Excellent problem-solving skills and the ability to ‘think on your feet’;
• Previous experience with Group Reservations highly regarded.

WHAT IS IN IT FOR YOU?

• Hourly rate (paid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.
• Daily meals provided on shift and free car parking,

And most excitingly this a great opportunity to be part of a dynamic and fun Resort environment, with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to step into the world of Hotel and Resorts, and grow and expand their knowledge.