Reservation Supervisor

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Reservations Supervisor works to maximize hotel revenue through daily management of room inventory, pricing, and reservations processes. In this role you will collaborate along with the Regional DOSM on the oversight of the plans and actions to generate the right revenue results for the hotel, supporting the property reservation team, interacting with the central reservation office, sales & marketing team, and operations teams in the hotel to ensure guest satisfaction and top revenue results are achieved. In addition, this position will be heavily involved in the achievement of Forbes 5-star standards.

• 2 to 3 years of prior experience in a related position in a luxury 5 star hotel preferred
• College degree in hotel or business administration highly preferred
• General knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others
• Ability to make decisions with only general policies and procedures for guidance
• Strong computer literacy, particularly with Opera, OTA extranets and Microsoft Office
• Must effectively adhere to strict daily/weekly/monthly deadlines.
• Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential
• Strong knowledge of Forbes Standards and ability to coach team in achieving 5-star standards
• Attention to detail required.
• Ability to operate in a team environment.
• Excellent written and verbal communication skills
• Excellent interpersonal skills and demonstrated maturity.
• Ability to manage multiple tasks and responsibilities at once.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities