- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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Sofitel Roma Villa Borghese, Rome, Italy
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REF67143R
Reservation manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Gestire e supervisionare il team prenotazioni, garantendo un servizio impeccabile e tempestivo.
- Ottimizzare la disponibilità e la distribuzione delle camere attraverso i canali diretti e indiretti (OTA, GDS, sito web, agenzie di viaggi, tour operator).
- Collaborare con il Revenue Manager per implementare strategie tariffarie dinamiche volte a massimizzare l’occupazione e la redditività.
- Assicurare una comunicazione personalizzata e attenta con ospiti leisure, travel designer, agenzie e partner di lusso.
- Analizzare dati e trend delle prenotazioni per identificare opportunità di miglioramento.
- Mantenere aggiornati tutti i sistemi di prenotazione e CRM, garantendo l’integrità dei dati e delle informazioni.
- Rispondere tempestivamente a richieste speciali e garantire che ogni prenotazione rifletta le esigenze e preferenze del cliente.
- Formare e motivare il team per assicurare elevati standard di qualità e un approccio proattivo alle vendite.
- Esperienza pregressa di almeno 3-5 anni in un ruolo simile in hotel di lusso, preferibilmente con focus su clientela leisure internazionale.
- Ottima conoscenza dei principali PMS Opera e sistemi di prenotazione (Travelclick , Lighthouse, IDEAS)
- Conoscenza approfondita dei canali di distribuzione e delle dinamiche di revenue management.
- Eccellente padronanza della lingua inglese e di almeno un’altra lingua, preferibilmente il francese.
- Attitudine al problem solving, capacità organizzative e forte orientamento al cliente.
- Conoscenza del mercato luxury e delle aspettative di una clientela ad alto profilo.
- Conoscenza degli standards LQA
- Contratto a tempo indeterminato con retribuzione competitiva.
- Ambiente di lavoro esclusivo, dinamico e internazionale.
- Opportunità di crescita professionale all’interno di una struttura di prestigio.
- Formazione continua e benefit aziendali.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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