Reservation Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

As Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

• Work with the sales team to maximise leisure, corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting, managing, training and developing of the Team
• Participate in the organisation of hotel promotional activities

• Knowledge of Opera Cloud
• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to team members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations