Reservation Executive

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We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

• Plan and coordinate room reservations to optimize occupancy and revenue
• Implement effective selling techniques and strategies to maximize room sales
• Prepare accurate forecasts, reports, and statistics on a timely basis
• Respond promptly to customer inquiries and resolve issues efficiently
• Maintain and update the corporate database with guest information and booking details
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Train and supervise reservation associates, delegating tasks as needed
• Ensure adherence to company policies regarding discounts and corporate rates
• Monitor and analyze market trends to adjust reservation strategies
• Assist in developing occupancy forecasts for annual budgets
• Handle VIP reservations and special requests with utmost care and attention

• Diploma in Tourism or Hospitality Management
• Minimum of 2 years of experience in a similar role within the hospitality industry
• Excellent verbal and written communication skills in English
• Proficiency in MS Excel, Word, and PowerPoint
• Strong knowledge of reservation systems and hotel management software
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional customer service skills with a focus on guest satisfaction
• Analytical mindset with strong attention to detail
• Ability to multitask and prioritize effectively
• Team player with excellent interpersonal skills
• Knowledge of additional languages is a plus