Reservation and Groups Sales Coordinator

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team, you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
• A competitive salary
• Pension Scheme
• Eye Test Vouchers 
• Cycle to work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.

Key Responsibilities:

Reservations & Group Sales:

• Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and event-related enquiries.
• Handle individual and group reservation enquiries via phone, email, and booking platforms.
• Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
• Prepare group contracts, proformas, and invoices as required.
• Upsell hotel services and packages to maximise revenue.

Sales & Client Relations:

• Build and maintain strong relationships with corporate clients, travel agents, and event planners.
• Participate in site inspections, client meetings, and familiarisation trips.
• Respond promptly to all requests and provide timely follow-up to secure bookings.
• Collaborate with the sales and events team to cross-sell and support hotel promotions.

Revenue & Reporting:

• Monitor availability and work in line with revenue management strategies.
• Support with forecasting and reporting on group business trends and performance.
• Maintain up-to-date knowledge of the local market, competitors, and pricing strategies.

• Previous experience in a reservations, sales, or groups coordination role within hospitality.
• Strong communication and negotiation skills with a customer-first mindset.
• Proficient in Opera (PMS) or similar booking/reservation systems.
• Detail-oriented with strong organisational and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• A passion for hospitality and delivering exceptional guest experiences.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
 

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
 

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

• Excellent communicator with well-developed stakeholder management skills (internal and external)

• Exceptionally organised with the ability to efficiently prioritise manners.

• Ability to remain calm when under pressure.

• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
 

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality