- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF36984R
Reservation Agent
Region
Luxury & Lifestyle
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- Handle enquiries for bookings vi phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
- Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud preferred.
- Fluent orally & verbally in English, with other languages well regarded.
- Experience providing prompt and efficient service including upselling advantages.
Your team and working environment:
- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Santa Monica
Job Category
Sales & Marketing
Description
Reporting to the Regional Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following: Strategic Leadership & Financial Overs
Reference
3d6e07ae-f027-435e-8ec6-17dafc9d7f8d
Expiry Date
01/01/0001
Salary
Location
SLS CANCUN SLS, Cancún, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Cancún
Job Category
Sales & Marketing
Description
The Revenue Analyst is responsible for supporting the Revenue department in establishing systems and strategies to maximize revenue. This role contributes to the development and implementation of pe
Reference
c60cc2a2-9ddd-4b55-9f40-28bb1268d949
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Sales & Marketing
Description
Reporting to the Director or Associate Director of Group Sales, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer profession
Reference
ace5723c-ae96-46fa-9c6d-affb3eeaf5eb
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Sales & Marketing
Description
Conference Services CoordinatorPlay an integral part in all group functions at the largest events space in Whistler! Our Conference Services Coordinator works closely with clients and hotel department
Reference
b39a05ab-72b2-49d3-b601-eb2290b1c441
Expiry Date
01/01/0001
Salary
Location
Phu Quoc, Vietnam
Experience Level
Director
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Phu Quoc
Job Category
Sales & Marketing
Description
As the Director of Marketing, you will be entrusted with the following critical responsibilities:Develop, implement, and oversee the marketing budget, including forecasting, planning, and monitoring.E
Reference
6d1b6070-863e-41a8-a648-d513041023a5
Expiry Date
01/01/0001
Salary
Location
FRS Global Reservation Center, Moncton, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Moncton
Job Category
Sales & Marketing
Description
Ce que vous ferezCréer des liens authentiques avec la clientèle: Discutez avec vos clients de façon spontanée tout en les aidant avec leurs réservations de chambres et de suites pour nos marques de lu
Reference
725d26b8-8ba9-4489-9c54-60606f589bc9
Expiry Date
01/01/0001
Salary
Location
Pullman London St Pancras, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, includi
Reference
55d63c41-e15f-43ad-935c-867e30789c2f
Expiry Date
01/01/0001
Salary
Location
Novotel Santiago Las Condes, Las Condes, Chile
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Las Condes
Job Category
Sales & Marketing
Description
Brindar soporte y afectuar como el contacto clave para los clientes en cada paso de la contratación de ventas en el hotel, conocimientos en los procesos de venta en el rubro, para administrar la carte
Reference
3cbc2c9d-f210-4a7b-bfac-6ea9de92c7cf
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rwanda
Job Category
Sales & Marketing
Description
Job Purpose:The Commercial Coordinator plays a key role in supporting the DOSM by coordinating sales, digital marketing, loyalty, PR, and communication efforts. This position create synergy between de
Reference
9e451e5e-cbf5-429d-8d21-1ab09468ba29
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rwanda
Job Category
Sales & Marketing
Description
Job Summary:The Marketing , Communication & Brand Manager is responsible for developing and executing comprehensive brand and marketing strategies for a property. This role focuses on enhancing brand
Reference
49fd2692-0755-45ec-880c-b6669fe277a8
Expiry Date
01/01/0001