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  1. Full-Time
  2. Permanent
  3. THE HOXTON
  4. Rooms

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HOXTON THE HOXTON DUBLIN, Dublin, Ireland

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REF72532L

Reservation Agent

Region

Luxury & Lifestyle


Company Description

The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull together a team to help us bring the Hox to this new market. The Hoxton, Dublin will be home to 129 bedrooms of varying sizes, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to another first for us - a nightclub.


Job Description

What you’ll do…

  • Manage new and existing individual rooms reservations through telephone, email, and website reservations.
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
  • Keep an eye on our booking channels.
  • Maximise revenue and identify sales opportunities.
  • Work with corporate clients/bookers and agents.
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
  • Communicate with the front office and restaurant teams to facilitate the guests’ stay.
  • Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.

Qualifications

What we’re looking for…

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
  • Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations.
  • You’re great with computers and on the phone.
  • Passion for exceeding guest’s expectations.
  • Excellent organisational and communication skills with a high level of accuracy.
  • Ability to work independently, prioritise work and ask for clarification when needed.

Additional Information

What's in it for you...

  • Become part of a team that’s very passionate about creating great hospitality experiences.
  • Competitive salary.
  • 30 days holiday (including bank holidays), pension and life insurance.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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