- Full-Time
- Permanent
- MOVENPICK
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Grand Plaza Mövenpick Media City, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF68291O
Reservation Agent
Region
MEA SPAC
Your team and working environment:
Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirates. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.
- Deliver professional and efficient customer service to all guests
- Manage incoming calls, emails, and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property, facilities, and accommodate special requests
- Ensure accurate processing of reservations, including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions, rates, and availability to provide precise information
- Demonstrate thorough understanding of the property's policies, procedures, and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
- Exceptional customer service skills with a guest-focused personality
- Excellent verbal and written communication abilities
- Strong attention to detail and organizational skills
- Proficiency in reservation systems and basic computer applications
- Ability to multi-task and work efficiently in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Experience in hospitality or customer service roles (preferred)
- Knowledge of the hospitality industry and current trends (preferred)
- Ability to remain calm under pressure and handle challenging situations professionally
- Team player with a positive attitude and willingness to learn
- Fluency in English; additional language skills are a plus
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our corporate social responsibility activities like Planet 21
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Reporting The Brand & Communications Intern will report directly to the Senior Manager, Global PR & Influence and Brand Content, Social Media Manager of Accor’s ultra-luxury division, Orient Express.
Reference
614128c1-30b2-4308-a1df-ad471000b694
Expiry Date
01/01/0001
Salary
Location
FAIRMONT HANOI, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hanoi
Job Category
Sales & Marketing
Description
This position is responsible for managing the daily operations of the Reservations Department to ensure all incoming and outgoing room requests are handled efficiently and professionally. The role ens
Reference
4641e816-ed44-4546-aa91-4447e77346d7
Expiry Date
01/01/0001
Salary
Location
Mövenpick Dead Sea Jordan, Amman , Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Amman
Job Category
Sales & Marketing
Description
As a Reservations and Groups Coordinator, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You wil
Reference
54ff1603-8b64-41e9-bde6-a3cf7e07e487
Expiry Date
01/01/0001
Salary
Location
Mövenpick Dead Sea Jordan, Dead Sea, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dead Sea
Job Category
Sales & Marketing
Description
We are seeking a professional and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service en
Reference
743cdea7-1b96-43b0-aaae-a6c427208a4a
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal Palm Marrakech, Marrakesh, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Reporting to the General Manager, the Commercial and Marketing Director is responsible for overseeing the hotel’s entire sales and marketing strategy, ensuring optimal positioning, revenue growth, and
Reference
1a41da3b-6744-4669-9329-eb46a936665d
Expiry Date
01/01/0001
Salary
Location
Fairmont Ramla Serviced Residences, Riyadh, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
Sales Strategy & Planning:Develop and implement strategic sales plans to achieve revenue targets for rooms, meetings, events, and food & beverage within the luxury market.Identify and target new busin
Reference
614feba5-8062-429f-930d-0740027684e6
Expiry Date
01/01/0001
Salary
Location
The Sebel Mandurah, Mandurah, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
THE SEBEL
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
You will be responsible for all event and group enquiries and bookings within the hotel. Your responsibilities will include, but are not limited to the following:Respond proactively to sales opportuni
Reference
7a44805f-2716-43d3-99f9-bca07bb395dc
Expiry Date
01/01/0001
Salary
Location
Cooinda Lodge Kakadu, Darwin City, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
Lead the overall operations of the Tours division, ensuring high-quality guest experiences through exceptional service delivery, logistics management, and product development.Drive the recruitment, tr
Reference
f8b81c96-0be4-45f7-8728-678bff2defc3
Expiry Date
01/01/0001
Salary
Location
Fairmont Jakarta, Jakarta, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jakarta
Job Category
Sales & Marketing
Description
Event Sales CoordinatorWe are looking for a passionate and detail-oriented Event Sales Coordinator to join our team. This role is responsible for the successful planning, coordination, and execution o
Reference
b424a71c-46ce-4830-961c-90b841915a4f
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Singapore (Opening August 2025), Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
Would you like to do the opening of our Mama Shelter Singapore?THE MISSION?You’re the person our Mama trusts to develop her establishment’s sales 💸, through a proactive approach and in line with the
Reference
ad19a3b4-1ad6-47b6-918c-c4521e0e3b8c
Expiry Date
01/01/0001