- Full-Time
- Permanent
- MERCURE
- Rooms
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Hôtel Mercure Paris Pont de Levallois Neuilly, Levallois-Perret, France
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REF2894Q
Réceptionniste Tournant H/F
Region
Europe and North Africa
Le Mercure Paris Pont de Levallois Neuilly est un établissement 4 étoiles de 52 chambres, ouvert en 2018, situé au cœur de Levallois-Perret, charmante commune aux portes de Paris. Véritable havre de paix urbain, Levallois séduit par son atmosphère calme, sa sécurité, ses nombreux espaces verts, ses commerces de proximité et son excellent réseau de transports en commun.
À seulement quelques stations du Palais des Congrès, de La Défense et des grands sites touristiques parisiens, notre hôtel offre à la fois la proximité de l’effervescence parisienne et le confort d’un cadre apaisant. L’établissement propose un hébergement moderne et des services soignés, mettant l’accent sur le bien-être client, le sens du service et un accueil chaleureux et personnalisé.
Intégrer notre équipe, c’est rejoindre une maison à taille humaine où professionnalisme rime avec convivialité.
Nous recherchons un(e) Réceptionniste Tournant(e) H/F pour intégrer notre équipe dynamique.
Sous la responsabilité du Chef de réception, vous serez en charge de :
Accueillir les clients avec professionnalisme et courtoisie, dès leur arrivée et pendant tout leur séjour.
Effectuer les formalités d’arrivée et de départ (check-in/check-out).
Gérer les réservations (téléphone, e‑mail, site web) et optimiser l’occupation.
Répondre aux demandes des clients (informations locales, services, réclamations).
Collaborer avec les autres services (conciergerie, ménage, bar, room service) pour garantir la satisfaction client.
Encaisser les paiements, assurer la facturation et clôturer les caisses.
Veiller à la tenue et à la propreté du poste de réception.
Votre expérience et vos compétences incluent :
- Excellente présentation, sens du service client, réactivité et capacité à gérer plusieurs tâches simultanément.
- Disponibilité (travail en cycles matin/soirs, week-ends, jours fériés)
- Qualité de service essentielle : une expérience similaire est un plus
- Maîtrise du logiciel FOLS ou équivalent
- Maîtrise de l'Anglais indispensable, la pratique d'autres langues est un plus.
- Poste en CDI, à pourvoir dès que possible.
- Remboursement du titre de transport à hauteur de 50% (Pass Navigo)
- Horaires : base 39 h/semaine, amplitude variable incluant week-ends et jours fériés.
- Carte collaborateur Accor "Programme ALL HEARTISTS" (notamment 30% de réduction sur les hôtels du groupe, réductions Boutique PSG, Europcar, ...)
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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