- Full-Time
- Temporary
- Rooms
- ACCOR
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Fairmont Monte-Carlo, Monaco
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REF20540V
Réceptionniste
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Le Fairmont Monte Carlo est un hôtel de luxe situé au cœur de la Principauté de Monaco. Il est doté de 596 chambres, suites et résidences ainsi que de quatre restaurants, d’un Centre Fitness, d’un SPA de deux bars, d’un Room Service et d’un service Traiteur.
- Accueillir et enregistrer les clients en s’assurant de satisfaire leurs demandes
- S’assurer d’offrir une qualité de service hors pair répondant aux politiques et procédures de l’hôtel
- Etablir et encaisser les factures lors du départ des clients
- Effectuer le change de devises étrangères
- Prendre les réservations pour les chambres et suites
- Effectuer les délogements selon besoins
- Effectuer un suivi dans les meilleurs délais pour toute demande ou plainte de clients
- Préparer les arrivées du lendemain pour les clients individuels et groupes
- Renseigner sur les prestations et tarifs de l’hôtel
- Clôturer la journée et vérifier l’exactitude des différentes opérations comptables : facturations, encaissements, rapports statistiques…
- Dresser les rapports statistiques et comptables de la journée (taux d’occupation, prix moyen…)
- Expérience préalable dans un établissement similaire
- Trilingue Français, Anglais, Italien
- Connaissance d’Opera
- Capacité à travailler en équipe soudée
- Disposer d’une excellente présentation, être accueillant et avoir un très bon contact
- Bonne expression orale, politesse et courtoisie
- Flexibilité en ce qui concerne les horaires de travail
- Indemnité de nourriture
- Indemnité de transport
- Mutuelle d’entreprise avec prise en charge par le fonds social à hauteur de 50%
- Tarifs réduits dans l’hôtel (restauration, coiffeur, spa…)
- Tarifs réduits dans les hôtels du groupe Accor
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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