- Full-Time
- Permanent
- Rooms
- ACCOR
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Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection, Aix-en-Provence, France
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REF89006K
RECEPTIONNISTE H/F
Region
Luxury & Lifestyle
Le Grand Hôtel ROI RENE MGALLERY **** Aix en Provence, recherche son futur Réceptionniste H/F dès à présent . Poste à pourvoir en CDI.
Vos missions et responsabilités principales
- Assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement
- Effectuer les procédures informatiques et administratives liées aux check-in/check out sur le système Opera cloud
- Garantir le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs et par la vérification des garanties
- Répondre aux appels téléphoniques et prendre ponctuellement les réservations
- Tenir, vérifier et contrôler sa caisse personnelle
- Répondre aux différentes demandes des clients et assurer leur suivi afin de garantir leur satisfaction
- Renseigner les clients sur les informations touristiques
- Réaliser les différents projets confiés par sa hiérarchie
- Appliquer les procédures et politiques définies par la marque et l’hôtel
- Assurer les shifts matin et soir
- Savoir gérer les réclamations clients
Votre expérience et vos qualifications
- Maîtrise de l’anglais et d’une seconde langue
- Connaissance souhaitable des logiciels Opera cloud, Bizzon
- Excellente aptitude à communiquer, à l’oral comme à l’écrit
- Passion pour le client
- Excellentes compétences organisationnelles
- Capacité à travailler efficacement en équipe et sens de l’initiative
- Sens du détail, autonome
- Flexibilité et polyvalence
- Expérience exigée
- Salaire proposé pour 169 heures mensuelles : partir de 2075€ brut par mois
- Indemnités compensatrices de nourriture soit environ 180€ brut/mensuel
- Mutuelle
- Carte de fidélité collaborateur (heartist)
- 2 jours de repos consécutifs
- remboursement transport en commun à hauteur de 50%
- 1 an d'expérience exigée sur ce poste
Question(s) de présélection:
- la maitrise du logiciel OPERA CLOUD serait un plus
Expérience:
- réceptionniste H/F: 1 an (Requis)
Langue:
- Anglais (C1) (Requis)
Lieu du poste : En présentiel
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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