- Full-Time
- Permanent
- Rooms
- ACCOR
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Hotel Maison Hamelin Paris - Handwritten Collection, Paris, France
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REF5896B
Réceptionniste de nuit / Night Audit
Region
Europe and North Africa
Entouré de chics immeubles haussmanniens, l'hôtel 4 étoiles Maison Hamelin Paris célèbre l'excellence à la française. Vivez une expérience inédite et raffinée dans notre hôtel avec vue sur la tour Eiffel, à proximité du triangle d'or. Dans ce quartier réputé pour son influence dans le monde de la mode, nos 65 chambres, designées et accessoirisées comme des salons d'essayage, reflètent notre souci du détail.
Partagez notre passion pour le savoir-faire à la française le temps d'un séjour taillé sur mesure. Découvrez notre approche de l'hôtellerie haut de gamme, influencée par les maisons de couture qui nous entourent, dans le prestigieux 16e arrondissement.
En tant que Réceptionniste de nuit / Night Audit, vous serez le premier point de contact de nos clients et incarnerez l’image de notre établissement et de la marque Handwritten Collection.
Vos principales missions et responsabilités seront :
- Assurer à notre clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de notre établissement
- Effectuer les procédures informatiques et administratives liées aux check-in/check-out sur le PMS Opéra Cloud
- S’assurer de l’accompagnement des clients jusqu’à l’ascenseur
- Garantir le suivi du séjour des clients par la communication des informations importantes à vos collègues et supérieurs et par la vérification des garanties lors des différentes passations de consignes
- Tenir, vérifier et clôturer sa caisse lors de son sh
- Procédures Night : selon le cahier des charges (clôture et reporting de nuit) définis par votre chef de service
- Répondre aux appels téléphoniques et prendre ponctuellement les réservations
- Gérer et traiter la boîte mail
- Veille à la sécurité des biens et des personnes (tour de garde, ronde, …)
- Responsabilité de l'établissement
- Formation hôtelière de type BEP ou BTS d’un an minimum
- Vous avez une première expérience réussie
- Vous parlez français et anglais couramment
- Vous êtes doté(e) d’un esprit commercial et avez une capacité à vous adapter facilement
- Vous avez un sens de l’accueil et êtes doté d’une aisance relationnelle
- Dynamique, vous avez le sens de l’organisation et de l’anticipation
- Vous maîtrisez les procédures de check-in/check-out et de clôture de nuit
- La maîtrise du logiciel Opéra Cloud est obligatoire
- Présentation soignée
- Vous êtes souriant, pro actif et empathique ce travail est fait pour vous !
- Indemnités compensatrices de nourriture
- Remboursement d’un abonnement de transport (Navigo) à hauteur de 50%
- Uniforme fourni et blanchi
- Mutuelle / Prévoyance
- Carte Heartist qui permet de bénéficier de remises sur des séjours ou autres
Merci d'envoyer votre dossier de candidature à Grégory Fernandes notre Chef de réception à l'adresse suivante: gregory.fernandes@accor.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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