- Full-Time
- Temporary
- MERCURE
- Rooms
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Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, France
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REF31984G
Réceptionniste de nuit H/F
Region
Europe and North Africa
Mercure Paris CDG Airport & Convention, hôtel 4* situé au Cœur de l’Aéroport de Roissy, une vue imprenable sur les pistes, ses 345 chambres, son restaurant, son bar, ses 18 salles de réunion, sa piscine ainsi que son board meeting qui surplombent les pistes de l’aéroport, recherche un(e) Réceptionniste de nuit H/F en CDD
En tant que Réceptionniste de nuit H/F, vous contribuez à la satisfaction des clients en assurant une prestation de qualité dans le respect des normes et des procédures.
Vous aurez pour principales missions:
- Gérer les appels téléphoniques des clients en respectant les fondamentaux de la marque.
- Assurer le check in et check out des clients
- Etablir la facturation des clients
- Être garant du calme et de la sécurité de l'hôtel pendant la nuit et vous êtes capable de réagir rapidement en cas d'urgence.
- Assurer quotidiennement la clôture hôtelière et le reporting.
- Préparer les informations destinées aux différents services afin que chaque ouverture de service soit optimale.
- Contribuer à la fidélisation de la clientèle en valorisant le programme de fidélité du Groupe.
- Respecter les procédures internes de contrôle et de sécurité du chiffre d'affaires.
- Contribuer à la réalisation des objectifs quantitatifs et qualitatifs de votre service.
Excellent relationnel
Forte autonomie
Orienté solution et service clients
Capacité à travailler en équipe
Maitrise de l'anglais
- Indemnité compensatrice de nourriture
- Prime de nuit
- 13e mois
- Remboursement transport
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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