- Part-Time
- Permanent
- Rooms
- ACCOR
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MERCURE ACHERES-SAINT GERMAIN EN LAYE, Achères, France
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REF5836X
Réceptionniste de nuit ( ETUDIANT ) 2Nuits
Region
Europe and North Africa
Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.
Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.
Nous recrutons un Réceptionniste de nuit (ETUDIANT) (H/F) en CDI 20h pour compléter l'équipe Combo Mercure/Ibis Achères . En tant que Réceptionniste de nuit, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérience mémorable.
Votre rôle :
- Accueillir les clients, assurer le check-in et check-out, établir la facturation et l'encaissement en garantissant un service exceptionnel
- Répond aux appels téléphoniques et prend ponctuellement les réservations
- Répond aux différentes demandes des clients et assure leur suivi afin de garantir leur satisfaction
- Participe activement à la performance qualité de l'établissement et à la fidélisation clientèle
- Promeut les équipements de l'établissement, améliore le séjour des clients en proposant les services de l'hôtel
- Applique les procédures et politiques définies par la marque et l’hôtel en matière de contrôle des clients et sécurité des personnes
- S'assure de la bonne clôture de la journée.
- S'assure de facturer les no-show
- Connait les procédures d'évacuation
Nous recherchons pour ce poste :
- Un profil justifiant d'une première expérience en réception requise
- Maitrise du PMS OPERA CLOUD
- Niveau anglais professionnel/courant (écrit et parlé)
- Sens du service client et excellent relationnel
- Organisation, autonomie et polyvalence
- Disponible en semaine et jours fériés
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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