Receptionist

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1. Under the guidance and supervision of the Team Leader ,Front Office Supervisor  and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
2.  
   • Welcoming guests
   • Ensures that all guests are greeted on arrival & departure of the hotel.
   • Register and process check in for all arrivals.
   • Handle guest check outs efficiently and professionally.
   • Update guest information into the computer after a complete check in.
   • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
   • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
   • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
   • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
   • Handle issuance of guest room key cards and ensure effective control for guest security.
   • Check and convey message, mail and package to Guests.
   • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
   • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
   • Handle safe deposit boxes in a accordance with policies and procedurres.
   • Report any unusual occurrences or requested to manager.
   • Be aware of the hotel accident Prevention Policies.
   • Ensure the cleanliness and neatness of front office area.
   • Ensures that all guests are greeted on arrival & departure of the hotel.
   • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
   • .Check Hotel situation, occupancy, functions, groups, VIPs
   • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
   • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
   • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
   • Review and update Logbook
   • Check equipments
   • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
   • Oversee the day to day operations
   • Report regularly on happening to Asst. FO/FOM
   • Fire Procedure
   • First Aid Procedures
   • Handle guest complaints and report to manager

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably German speaker

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21