- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF43832B
Receptionist
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists®
“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
The Role
- Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
- Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
Key Deliverables and Responsibilities
Planning & Organizing:
- Review and update Logbook
- Check equipment
- Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Supervisors / Night Manager (if on shift).
- Monitor Employees performance/ Coaching
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
- Implement and coordinate the Accor Standards
- Perform as per Accor Standards and in line with the Company’s Values and Core Behaviour.
- Be fully aware of the Talk of the Walk for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- of all Is aware of the daily activities and has product knowledge the hotel facilities
- Ensure panic report is printed during the shift at least twice.
Operations:
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
- File daily reception report and documents systematically.
- Print panic report (at least twice a shift).
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Accor Standards for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Hotel Management Graduate
Strong interpersonal and problem solving abilities
Experience with Front Desk Operations.
Russian Speaker preferred
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mama Shelter Luxembourg, Luxembourg
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Luxembourg
Job Category
Rooms
Description
LA MISSION ?La Mama ne transige pas avec la propreté et l’hygiène ✨! Vous êtes la personne en qui elle a confiance pour bichonner son établissement en vue d’un objectif essentiel :La satisfaction clie
Reference
895d220b-b6cd-412b-a059-6e438f3836cb
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you
Reference
ed979e1a-057f-490b-8f89-6c188e7879c2
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
Guest Relations Manager - Full Time, Seasonal (September - December)Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special me
Reference
2d24cd38-d453-4b54-802b-296e632c4baa
Expiry Date
01/01/0001
Salary
Location
Novotel Brussels City Centre, Brussels, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brussels
Job Category
Rooms
Description
Faire le check-in des clients dans plusieurs langues de manière professionnelle, accueillante et personnalisée tout en appliquant la politique tarifaire et les procédures. Vous serez amené(e) à rensei
Reference
68991ba1-95a9-48c9-bf94-0967c7191465
Expiry Date
01/01/0001
Salary
Location
Novotel Bur Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Novotel Bur Dubai is looking for Front Desk AgentGeneral Purpose: With the goal of providing a superior experience, the Front Desk Agent is involved in any and all aspects of the guest experience. The
Reference
3e22bc99-297e-44c7-b38e-73b84b33cc0f
Expiry Date
01/01/0001
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Rooms
Description
As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for th
Reference
acfd2560-44f6-43c8-92a4-89ac70bf7184
Expiry Date
01/01/0001
Salary
Location
Fairmont Quasar Istanbul, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Kat GörevlisiDağıtılan tüm misafir odalarının yanı sıra katındaki diğer tüm servis ve dolaşım alanlarını en yüksek temizlik ve hijyen standartlarına göre temizlemek.Sunulan her eğitime katılmak ve öze
Reference
90adf829-53aa-46cd-a57d-d7327a56798a
Expiry Date
01/01/0001
Salary
Location
Novotel Suites Paris Stade de France, Saint-Denis, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Saint-Denis
Job Category
Rooms
Description
Vos missions essentielles :En tant que réceptionniste tournant(e), vous serez bien plus qu'un simple hôte d'accueil. Vous serez le maître de cérémonie qui garantit que chaque client repart avec des so
Reference
f8f85e51-6aa3-4dde-b442-d5f091a95b82
Expiry Date
01/01/0001
Salary
Location
NOVOTEL PARIS NORD EXPO AULNAY, AULNAY SOUS BOIS
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vous vous couchez parfois à l’heure où les gens se lèvent ? Nous avons le poste qui vous permettra d’être un oiseau de nuit ! Nous recherchons pour notre hôtel Novotel Paris Nord Expo Aulnay à Auln
Reference
PGMYD751
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Welcomes the guests and provides assistance with their luggage upon arrivalMaintains a professional / friendly relationship with guests to ensure their well-being.Liaise with Front Office and Housekee
Reference
f5839b2a-44c4-4fcb-a9ce-508af5816854
Expiry Date
01/01/0001