Receptionist (F/M/NB)

JO&JOE?

💛 JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.  

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Our commitment to diversity and inclusion: 

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text. 

JO&JOE is opening its new hostel in Budapest! And is looking for its next Receptionist. 
Come and write a page in the history of JO&JOE, by being part of the opening team! The Receptionist will be responsible for welcoming guests under the supervision of the Front Office Manager and its Supervisor. Morning ⏰, afternoon  or even at night🌛, we can trust you and give you the key 🗝️ of the lobby.

Why you? 

🔥 None of these tasks will scare you: 

Mission 1: Ensure a warm, personalized, and continuous welcome for guests by advising them, fostering loyalty, and managing the flow of guests. Convey the image of JO&JOE and its Open House through your attitude. 

Mission 2: Know how to register guest bookings and manage phone calls. 

Mission 3: Welcome and assist guests from their arrival to departure, following internal procedures. Provide information on the conditions of stay, formalities, and services offered by the Open House. 

Mission 4: Take into account and anticipate guest needs, handle any objections or comments, and ensure a timely response. 

Mission 5: Know and apply the safety rules of the Open House (fire safety, etc.) and ensure the safety of property and people. 

Mission 6: Apply and explain the pricing policy of the Open House, contributing to the optimization of RevPAB (Revenue per Available Bed) and promoting the loyalty program. 

Mission 7: Promote the hotel’s various services to optimize additional sales (concierge, upselling, etc.). 

Mission 8: Assist the food service, particularly with breakfast. 

Mission 9: Communicate necessary information to other departments (floors, housekeeping, technical, etc.) and to other members of your department. 

Mission 10: Follow billing and payment procedures, and supervise the preparation and sending of various debtor invoices. 

Mission 11: Manage the cash fund entrusted to you. 

Mission 12: Respond to guest reviews. 

🚀 Because you’ve got it in you: 

• Good mood guaranteed without reservation. 

• A perfectly balanced sense of customer service. 

• A passion for customer service. 

• A keen eye for figures and business development. 

• A desire to learn and develop. 

YOUR LITTLE EXTRAS ARE: 

• Field of study : Hospitality. 

• Profesional experience: minimum 1 to 2 years of experience in customer reception.

• Languages required: fluent in both Hungarian and English.

We're sure you know the song 🎶 

First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat. 

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong! 

Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.