Reception Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment.

• Greet and welcome guests with a warm, professional demeanor
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries and requests promptly and courteously
• Process payments and manage daily financial transactions
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Provide information about hotel amenities, local attractions, and services
• Manage reservations and room assignments
• Assist with administrative tasks and report generation as needed
• Ensure compliance with all safety and security procedures

• Exceptional customer service skills with a friendly and enthusiastic attitude
• Strong communication abilities in English; additional languages are a plus
• Previous experience in hospitality or customer service roles is preferred
• Proficiency in hotel management software, such as Opera (prior experience is an asset)
• Excellent multitasking and organizational skills
• Ability to remain calm and efficient in high-pressure situations
• Strong problem-solving skills and attention to detail
• Basic computer proficiency, including Microsoft Office suite
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality is a plus

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.