- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Sorocaba, Sorocaba, Brazil
__jobinformationwidget.freetext.ExternalReference__
REF70296M
Recepcionista - Novotel & Ibis Budget Sorocaba
Region
Americas
Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os
procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento
e da marca.
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando
informações e esclarecimentos diversos (reservas, confirmação de passagem aérea,
endereços/fones de locais, reclamações etc).
• Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à
entrega das chaves e encaminhando-os aos respectivos apartamentos.
• Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os
pagamentos, bem como montando/organizando os respectivos processos.
• Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos
e procedimentos de “Auto-Controle”.
• Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
• Alimentar o sistema com as informações de reserva dos clientes.
• Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões
estabelecidos.
• Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos
preestabelecidos.
• Orientar o Mensageiro, Auxiliar de Recepção e demais colaboradores em assuntos
relacionados a recepção, se houver necessidade.
• Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
• Manter o arquivo da área devidamente organizado.
• Executar outras atribuições correlatas de acordo com a necessidade da área.
Criatividade
Solução de Problemas
Contribuição para resultados
Proatividade
Diferencial: Inglês/ Espanhol intermediário // Hotelaria (Superior Completo / Cursando)
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
IBIS BUDGET IBIS BUDGET MADRID ALBASANZ, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Madrid
Job Category
Rooms
Description
El hotel Ibis Budget Madrid Albasanz inaugurado en junio busca ampliar su plantilla de recepción. Si te gusta el mundo de los hoteles y quieres formar parte de un equipo dinámico, alegre, y colaborar
Reference
d7483d17-1a0f-4484-802a-c36638a2b61e
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
MISSION :Le/La réceptionniste de nuit assure l’accueil des clients pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu de vérifi
Reference
41f56bfd-0b50-4a80-a671-f0e3a5473a34
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Vaugirard Montparnasse, Paris, France
Experience Level
Executive
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Vos missions en tant qu’Agent de Réservation :Répondre aux demandes de réservation par e-mail ou téléphone avec professionnalisme et réactivitéProposer des séjours adaptés aux besoins des clientsConn
Reference
9fd4e966-61d0-4fa4-9efb-3bb68ff4eaa5
Expiry Date
01/01/0001
Salary
Location
ORFEA AUSTERLITZ, Paris, France
Experience Level
Executive
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
L’équipe de la résidence hôtelière de Paris Austerlitz (143 chambres) recherche son ou sa futur(e) collègue Employé(e) Polyvalent(e) en CDI 12h/semaine, dès que possible.Les horaires de travail seront
Reference
1421081f-e519-4844-8b52-8db028eac12f
Expiry Date
01/01/0001
Salary
Location
ORFEA NANTERRE UDS CENTRE DE FORMATION, Nanterre, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Nanterre
Job Category
Rooms
Description
Au sein du centre de formation de notre client SNCF, basé à Nanterre et dans le cadre du développement de notre activité « séminaires », nous recherchons un Chargé(e) de clientèle H/F en CDD pour 6 mo
Reference
9173e615-aadb-4e64-9b56-ae8ac92b3b76
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
Deliver exceptional service from check-in to check-out, responding to guest requests promptly, courteously, and professionally to ensure a seamless stayManage guest accounts accurately using Opera PMS
Reference
78ecc497-24ce-4598-a8b5-fdf771118139
Expiry Date
01/01/0001
Salary
Location
ibis Reading Centre, Reading, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
IBIS
Job type
Permanent
Locations
Reading
Job Category
Rooms
Description
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a profes
Reference
e3678579-6fd1-43db-a56b-7b9b8e35d4bc
Expiry Date
01/01/0001
Salary
Location
ibis Kolkata Rajarhat, Kolkata, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kolkata
Job Category
Rooms
Description
We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations a
Reference
d55e902c-a1d9-474f-b346-e7168f59f214
Expiry Date
01/01/0001
Salary
Location
, İzmir, Turkey
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Izmir
Job Category
Rooms
Description
Supervise and support front desk agents, bell team, and concierge staff during assigned shiftsEnsure efficient check-in and check-out proceduresHandle guest complaints and resolve issues promptly with
Reference
add2c72e-1e33-45d9-9c49-f1547ecafcd4
Expiry Date
01/01/0001
Salary
Location
Pullman Brisbane King George Square, Brisbane City, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Brisbane City
Job Category
Rooms
Description
Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stayImmediately attending to guest requests
Reference
bba37531-29cf-456b-a09e-c64ac16dbf7e
Expiry Date
01/01/0001