Company Description
Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
Job Description
At Raffles Bali, we are committed to delivering timeless luxury through exceptional quality.
The Quality Executive supports this vision by ensuring that all hotel operations adhere to brand quality standards. The role monitors operational excellence, coordinates audits, maintains compliance, and facilitates programs that enhance guest experience.
Key Responsibilities
1. Quality Management
• Implement and support Raffles brand quality programs and standards.
• Coordinate internal audits, inspections, and follow-up action plans.
• Assist with preparation for external audits (LSQA, LQA, Corporate Quality, ISO, etc.).
• Monitor guest feedback platforms and coordinate improvement initiatives.
• Conduct regular quality walkthroughs across the resort.
• Track service performance indicators and prepare reports for leadership.
2. Compliance & Documentation
• Maintain accurate and confidential records for quality programs.
• Ensure compliance with Raffles/Accor policies, ISO standards, and local regulations.
• Support risk assessments, corrective and preventive actions.
• Prepare monthly and quarterly reports for resort and corporate levels.
3. Training & Internal Engagement
• Support training programs related to quality and service excellence.
• Assist in developing communication materials to promote awareness among colleagues.
• Encourage a culture of quality, responsibility, and continuous improvement.
4. Other Duties
• Provide administrative support for meetings, audits, and documentation.
• Assist other departments during brand inspections projects.
• Perform additional tasks assigned by the supervisor or management.
Qualifications
Knowledge & Experience
• Bachelor’s Degree in Hospitality Quality Management, or related field.
• Minimum 1–2 years of experience in quality or hospitality operations.
• Familiarity with ISO standards (9001, 14001, 45001) is a strong advantage.
• Skilled in data analysis, reporting, and Microsoft Office applications.
• Strong communication skills in English; proficiency in additional languages is an advantage.
Competencies
• Strong organizational and analytical skills
• High attention to detail
• Professional communication and collaboration
• Problem-solving and proactive mindset
• Integrity, confidentiality, and professionalism
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
