Company Description
About Our Hotel
Step into the enchanting world of Fairmont Mount Kenya, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.
Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.
Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime
Job Description
Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the Fifth consecutive year, most recently in 2026.
To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.
Operational Responsibilities
- Supervise daily cleaning activities in all public areas, including:
- Lobby and reception areas
- Public guest washrooms
- Corridors and staircases
- Restaurants and bars
- Meeting rooms and banquet areas
- Entrances and exterior walkways
- Spa, Gym and Kids Club
- Conduct regular inspections to ensure cleanliness standards are maintained.
- Assign duties and monitor staff performance throughout the shift.
- Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
- Ensure public areas are always guest-ready and presentable.
- Follow up on all maintenance issues and report defects promptly.
- Monitor and maintain cleanliness during conferences, meetings, and special events.
Staff Supervision
- Prepare daily work schedules and assignments.
- Train, coach, and motivate public area attendants.
- Ensure all team members comply with housekeeping SOPs.
- Monitor grooming standards and departmental appearance.
- Conduct on-the-job training and performance follow-up.
Inventory & Equipment Control
- Monitor usage of cleaning chemicals and supplies.
- Ensure proper handling and storage of chemicals according to safety guidelines.
- Maintain inventory of public area supplies and equipment.
- Report damaged or missing equipment immediately.
- Assist in controlling departmental expenses.
Health, Safety & Security
- Ensure compliance with hotel safety and sanitation standards.
- Maintain safe working practices at all times.
- Ensure wet-floor signage and other safety measures are in place.
- Report accidents, incidents, and hazards promptly.
- Ensure proper key control and security procedures are followed.
Guest Service
- Consistently provide professional, friendly, and engaging service.
- Respond promptly to guest requests and concerns.
- Handle guest complaints relating to cleanliness professionally and efficiently.
- Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.
Qualifications
- Diploma or Degree in Business Administration, Hospitality Management, or related field
At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
Experience in a luxury hotel environment is an added advantage.
Excellent organizational and time-management skills
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to multitask and work under pressure
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Additional Information
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
