Public Area Supervisor, Housekeeping

We are far more than a worldwide leader. We are more than 230,000 hospitality experts placing people at the heart of what we do. Our passion? Creating heartfelt experiences for our guests and colleagues. Our promise? To place you at the center of your journey to personal and professional growth.

Swissôtel Hotels & Resorts, part of the Accor family, is a distinctive collection of contemporary hotels infused with genuine Swiss hospitality. At Swissôtel Wellness Resort Alatau Almaty, we blend modern luxury with breathtaking natural surroundings, delivering memorable stays and authentic experiences. Join us and discover a place where you can truly belong, grow and make a difference every day.
 

Job Overview
We are looking for a responsible and detail-oriented Public Area Supervisor to join our Housekeeping Department at Swissotel Wellness Resort Alatau Almaty. The Public Area Supervisor will oversee and coordinate the work of the public area cleaners, ensure cleanliness and order in all hotel public spaces, maintain high service standards, and support the professional growth of the team.

 

Key Responsibilities

• Organize and supervise the daily operations of the Public Area Cleaning team.

• Ensure cleanliness and order in all public areas, including corridors, lobbies, restaurants, restrooms, staff rooms, staircases, and other designated spaces, in compliance with Swissotel standards.

• Distribute daily tasks among the cleaners and monitor performance.

• Inspect public areas, service rooms, staircases, and waste disposal areas to maintain cleanliness and hygiene.

• Monitor events, meetings, and conferences in banqueting halls, restaurants, and terraces, ensuring proper preparation and cleaning before and after each event.

• Keep cleaning equipment, carts, and supplies in good condition and ensure their proper and economical use.

• Maintain inventory of housekeeping supplies and report shortages or damages.

• Conduct regular training sessions to improve staff skills and service quality.

• Maintain records of incidents, problems, and corrective actions.

• Ensure staff follow safety, hygiene, and sanitation requirements, as well as hotel policies and grooming standards.

• Prepare and submit daily reports to the Assistant Public Area Manager.

• Perform other housekeeping duties as assigned.

• High school diploma or equivalent; higher or vocational education preferred.

• Minimum 1 year of experience in a similar role in a 5-star hotel.

• Knowledge of cleaning chemicals, materials, and equipment used in hospitality.

• Basic knowledge of English.

• Strong organizational and leadership skills.

• Attention to detail and commitment to high standards.

• Ability to work flexible shifts, including evenings, weekends, and holidays.

• Full-time position with shift work.

• Competitive salary and benefits package.

• Opportunities for professional development and career growth within Swissotel.