Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are looking for a reliable, hardworking and guest-focused Public Area Attendant to join our Housekeeping team at Novotel Glasgow.
This is ideal for someone who takes pride in cleanliness, has great attention to detail and enjoys creating a welcoming environment for our guests.
You will be responsible for maintaining high standards throughout the hotel during the evening, with a particular focus on late departure rooms, stayover rooms and public areas.
Key Responsibilities
- Clean and service late departure and stayover guest rooms in accordance with our service standards.
- Ensure all allocated areas are cleaned and presented within the required timeframe and to a consistently high standard.
- Inspect completed rooms to ensure they meet the required cleanliness and presentation standards.
- Clean and maintain all hotel public areas, including corridors, staircases, guest lifts, guest toilets and other designated areas.
- Ensure guest toilets and surrounding public areas are clean, hygienic and well presented at all times.
- Keep housekeeping and service areas tidy, organised and clear, working in coordination with the Housekeeping and Front of House teams.
- Ensure all required guest and housekeeping items are clean, available and replenished as required.
- Report any maintenance, damage or cleanliness issues through the correct channels and follow through to ensure issues are rectified.
- Operate laundry and housekeeping equipment safely and correctly.
- Assist guests with directions and general enquiries in a friendly and professional manner.
- Ensure all communication with guests is in line with our hotel service standards.
- Follow all health and safety, hygiene, security and hotel procedures.
- Support the wider Housekeeping team with additional duties as required.
Qualifications
About You
We are looking for someone who:
- Takes pride in maintaining high standards of cleanliness.
- Has excellent attention to detail.
- Is reliable, punctual and hardworking.
- Can manage their time effectively
- Is comfortable working independently while also being part of a team.
- Has a friendly and professional manner when dealing with guests.
- Has good communication skills.
- Is flexible and willing to support the team when required.
- Previous hotel housekeeping or cleaning experience is desirable, but full training can be provided for the right candidate.
Additional Information
Working Hours
Rate of Pay: £13.75 per hour
This is an excellent opportunity for someone looking for evening work in a hotel environment and who enjoys working in a role where attention to detail and guest satisfaction are important.
If you are reliable, hardworking and take pride in keeping a hotel clean, welcoming and comfortable for guests, we would love to hear from you.
