We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose of the Role
As a Property Relations Manager, you will play a pivotal dual role within our Realty & Asset Management team. Your professional, proactive, and relationship-driven approach will be key to strengthening and maintaining partnerships across our managed property portfolio, including property owners, tenants, and key external stakeholders.
You will champion exceptional communication, ensure compliance with legislative requirements, and support the growth and retention of properties under management. This role also involves working closely with the Property Manager and assisting with day-to-day property management duties.
This position operates Monday to Friday only, with no weekend or after-hours work required. We offer flexible working hours and the option to work from home one day per week. The role is based at Peppers Shadowplay, working alongside the Property Manager. All managed properties are apartments, with no lawns, gardens, or fencing maintenance required.
Key Responsibilities
- Build and maintain strong relationships with property owners, tenants, and prospective investors
- Respond to enquiries regarding property performance, rental returns, accounts, and tenancy matters
- Professionally resolve escalated concerns, ensuring positive outcomes for all stakeholders
- Maintain up-to-date knowledge of relevant legislation, rental processes, and Accor management options
- Conduct routine property inspections and coordinate repairs and maintenance
- Manage rental documentation, tenancy compliance, and accurate owner/tenant records
- Support end-of-month processes, including statement reviews and income distribution accuracy
- Assist with settlements, refurbishment communication, and cross-department collaboration to enhance property performance
Skills & Experience
- Current Real Estate Licence, full licence is preferred
- Previous experience in Property, Real Estate, Asset Management or Holiday Letting (Property Management or Business Development experience highly regarded)
- Strong organisational and time-management skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills, including confidence in handling challenging conversations
- Proven ability to build and maintain strong, long-term relationships
- Strong problem-solving skills with the ability to implement effective solutions
- High level of administrative accuracy and attention to detail
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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