Company Description
“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
We are looking for two part-time Porters who will create a welcoming environment for everyone who comes into our hotel. You will be based at our Concierge desk on the ground floor and will be the first person guests and visitors engage with. Our guests will look for your assistance with their luggage, questions about the hotel and information about the conference precinct and Melbourne in general.
If you have a friendly, professional and approachable personality and you are physically fit, we would love to hear from you. Offering the award rate of $25.85 per hour (increasing from 1 July) plus applicable penalty rates, this role offers a great development opportunity to grow your skills and confidence in a busy hotel in the heart of Melbourne's conferencing precinct and to be a part of the global Accor community.
Your responsibilities will include:
- Be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors
- Provide knowledgeable and friendly service to guests, visitors, contractors and colleagues
- Ensure collection and delivery of guest luggage in an efficient and timely manner
- Assist guests with any enquiries or concerns
- Provide accurate information about hotel facilities and Melbourne attractions
- Communicate with other departments to ensure relevant information is communicated
- Assist in maintaining a safe and secure environment for guests
Qualifications
- Previous customer service experience, preferably in a hotel environment
- Ability to provide prompt and efficient service, building rapport both in person and over the telephone
- Able to work independently as well as being a collaborative team member
- Self-motivated with positive and professional attitude and excellent presentation
- Good interpersonal skills with ability to communicate with all levels of team members
- Fluency in English is required, additional language/s would be an advantage
- Availability to work a rotating roster including early mornings, evenings, weekends and public holidays.
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers discounted staff meals, barista coffee and car parking in the DFO centre, and easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
