Player Service Supervisor

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego. 

Rate of Pay: $22.66/hr

Position Overview:

As a Player Service Supervisor at Fairmont Grand Del Mar, you will play a key role in supporting the Golf Operations Manager by overseeing the Player Services team, ensuring the highest levels of service, efficiency, and member satisfaction. This position requires a proactive leader who embodies our commitment to exceptional service, club standards, and safety, while also serving as a welcoming presence for all members and guests.

Key Responsibilities:

• Service Excellence & Club Representation
  • Act as an ambassador of Fairmont Grand Del Mar, upholding values of courtesy, professionalism, and discretion with all colleagues, members, and guests.
  • Greet each member and guest warmly, ensuring a consistent, positive experience throughout the facility.
• Operational Oversight & Cleanliness
  • Support the Golf Operations Manager and Head Golf Professional by monitoring, and evaluating team activities across all service areas (valet, range, bag, and caddie).
  • Ensure each area is well-maintained, clean, and well-stocked with amenities, addressing any immediate needs for ordering supplies or maintenance.
• Training & Development
  • Serve as the primary trainer for the department, using established resources to support new team member onboarding and ongoing skill development.
  • Promote ongoing knowledge growth by encouraging team participation in training sessions and seminars relevant to golf operations and service excellence.
• Event Support
  • Support the Head Golf Professional with tournament preparation and other departmental needs, ensuring smooth event operations.
• Safety Compliance
  • Uphold all Club safety regulations, participating in ongoing safety seminars and attending resort-wide safety meetings as required.
• Club Standards & Appearance
  • Maintain a polished and professional appearance, following Fairmont Grand Del Mar grooming standards.
  • Adhere to Club dress code policies, ensuring uniforms are clean and pressed, with appropriate footwear.

Division: GOLF

Department: Golf Operations

Position: Player Service Supervisor

Reports To: Golf Operations Manager & Head Golf Professional

Qualifications:

• Experience & Skills
  • Valid driver’s license required, with two or more years of experience in a supervisory role or relevant golf service background.
  • Exceptional customer service skills, with the ability to communicate effectively in English with members, guests, and colleagues.
  • Familiarity with golf club operations, including basic club repair, and an understanding of members' individual preferences.
  • Flexibility to work weekends, holidays, and evenings as required.
• Physical Requirements
  • Ability to lift or carry up to 50 lbs and push or pull up to 30 lbs.
  • Ability to stand for extended periods, work outdoors, and operate golf carts and other vehicles on uneven terrain.

Physical dexterity required for repetitive arm movements, bending, kneeling, and squatting.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS