Personal Assistant

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

The Personal Assistant to the General Manager provides high-level administrative, organizational, and operational support to the General Manager to ensure efficient daily operations of the Executive Office. The role requires exceptional confidentiality, attention to detail, communication skills, and the ability to anticipate needs in a fast-paced luxury hospitality environment.

This role acts as a key liaison between the General Manager, hotel departments, guests, owners, and external stakeholders.

Key Responsibilities

1. Executive Office Support

• Manage the GM’s calendar, appointments, travel arrangements, and meeting schedules.
• Prepare meeting agendas, presentations, reports, and minutes.
• Track action items and follow up with department heads on behalf of the GM.
• Screen calls, emails, and correspondence, responding where appropriate.
• Maintain organized records, documents, and confidential files.

2. Communication & Coordination

• Act as the primary point of contact between the GM and internal/external stakeholders.
• Coordinate communication with department heads, corporate offices, owners, and guests.
• Draft professional emails, memos, and reports for the GM.
• Support preparation of monthly reports, budgets, and performance reviews.

3. Operational Support

• Assist the GM with tracking departmental KPIs, action plans, and strategic initiatives.
• Coordinate logistics for leadership meetings, audits, inspections, and VIP visits.
• Assist in organizing town halls, leadership trainings, and employee engagement events.
• Support special projects as assigned by the GM.

4. Guest & VIP Relations

• Coordinate VIP guest arrivals, amenities, and follow-ups with relevant departments.
• Handle sensitive guest matters with discretion.
• Support GM in maintaining relationships with owners, partners, and key clients.

5. Confidentiality & Professionalism

• Maintain strict confidentiality of all executive and company information.
• Demonstrate professionalism, discretion, and sound judgment at all times.
• Represent the Executive Office with courtesy and professionalism.

6. Sustainability (ESG)Champion

• Coordinate corporate strategy and targets with the team to ensure clear alignment and execution. i.e. G.A.IA 2.0
• Monitor project progress and ensure all deadlines are met through proactive follow-up and stakeholder communication.
• Oversee recertification and audits, ensuring compliance with applicable standards and requirements. i.e. Green Globe
• Collaborate with departmental sustainability champions to drive continuous improvement and strengthen professional sustainability practices.

7. Reputation Performance Score

• Monitor and manage the organization’s Reputation Performance Score to support brand positioning and guest satisfaction.
• Respond promptly and professionally to guest reviews across platforms, including Google, TripAdvisor, and TrustYou.
• Partner with the Operations team to drive initiatives that increase review volume and enhance overall guest feedback performance.

• Diploma or Degree in Business Administration, Hospitality Management, or related field

• Minimum 3–5 years experience as an Executive Assistant or Personal Assistant, preferably in hospitality or corporate environment.

• Experience in a luxury hotel environment is an added advantage.

• Excellent organizational and time-management skills

• Strong written and verbal communication skills

• High attention to detail and accuracy

• Ability to multitask and work under pressure

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.