Company Description
Splash Beach Resort, Mai Khao Phuket is soon to become Rixos, the iconic luxury 5-star all-inclusive brand under Ennismore. Nestled on the pristine shores of Mai Khao Beach, Phuket, our resort is entering an exciting new chapter, bringing world-class hospitality, exceptional dining, and unforgettable guest experiences to one of Thailand's most beautiful destinations.
As part of the Rixos family, we are committed to delivering genuine hospitality through outstanding service, innovation, and teamwork. We believe that our employees are the foundation of our success, and we are dedicated to creating an inspiring, inclusive, and supportive workplace where every team member can thrive.
We offer a dynamic environment that encourages continuous learning, professional growth, and career advancement. Whether you are beginning your hospitality journey or looking to take the next step in your career, you'll have the opportunity to develop your skills while working alongside passionate professionals in a world-class luxury resort.
Join us and become part of an exciting transformation as we redefine luxury all-inclusive hospitality in Phuket. Together, we create exceptional experiences for guests from around the world while building rewarding careers for our people.
Job Description
- Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
- Follow-up on all training activities within the hotel
- Ensure the hotel are 100% compliant with all Ennismore Compliance Training
- Ensure coordination and delivery of training programs of all internal providers
- Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
- Assist their hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
- See where synergies can be made with regards to training program
- Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure team member completion of all required training
- Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…
- Review how cross training is used in the hotel and see if there can be a way to do multi-property training
- Able to facilitate training to all levels in the hotel
- Act as a champion of the creation of a learning culture
- Represent the organization as an exemplary ambassador the Ennismore Culture.
Qualifications
- Bachelor’s Degree from a hospitality/business university preferred in Hospitality or Business Administration, Education, Human Resources Management (or equivalent)
- Minimum 5 years of total experience ideally with strong operations background
- At least 2 years of experience in a leadership role
- Excellent reading, writing and oral proficiency in English language and Thai is preferred
- Strong working knowledge of digital tools
- Excellent facilitation, coaching, presentation, and public speaking skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally always groomed
- Expertise in curriculum development, instructional design, and adult learning principles
