People & Culture Officer

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

At Sofitel, we don’t just deliver luxury - we live it through our people. Anchored in our values of humble excellence, passion, pride and empowerment, we craft experiences that inspire our ambassadors to bring their best to every guest interaction.

We are seeking a People & Culture Officer who blends operational capability with thoughtful judgement. Someone ready to contribute to meaningful people strategies while excelling in the day-to-day delivery of P&C excellence.

• Deliver real impact across the full employee lifecycle - supporting leaders, engaging employees and ensuring consistent, high-standard P&C delivery.
• Lead end-to-end recruitment, onboarding and offboarding, creating a positive and professional employee experience.
• Maintain accurate employee records and ensure compliance with legislative and organisational requirements
• Provide practical employee relations and performance support to leaders and team members.
• Conduct objective, procedurally fair workplace investigations in line with policy, legislation, and best practice.
• Support capability, recognition and talent initiatives in partnership with department leaders.
• Coordinate and deliver learning, development and induction programs.
• Deliver workforce administration, reporting and data analysis with precision.
• Support managers and employees in the interpretation and application of industrial instruments, policies, and procedures.
• Contribute to the development and continuous improvement of our P&C systems, policies and processes.
• Plan and deliver engaging employee events and activations, that blend culture with creativity.
• Build strong, trusted relationships as a visible People & Culture partner across the hotel.

• High emotional intelligence, with strong interpersonal skills and the ability to build trust, influence, and inspire credibility at all levels.
• Demonstrated experience in a generalist HR or People & Culture role, with exposure to employee relations, industrial relations, and performance management.
• Exceptional communication and collaboration skills, with the ability to navigate complex situations thoughtfully and professionally.
• Sound knowledge of employment legislation and the Hospitality Industry Award.
• Proven ability to conduct workplace investigations and provide practical, fair guidance on employee matters.
• The ability to confidently deliver training and presentations to both small and large audiences.
• Strong organisational and administrative capability, with the ability to prioritise and pivot.
• Proficiency with HR systems and Microsoft Suite, with a focus on accuracy and insight.
• Tertiary qualification in Human Resources or a related discipline, or equivalent relevant experience.
• Experience within a hospitality and/or luxury environment advantageous.

Thrive in our Sofitel Gold Coast Broadbeach community

• Be part of a luxury hospitality leader where People & Culture is central to strategy, not just process.
• Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio, for you, your family and friends.
• Tailored recognition and reward programs.
• Ongoing leadership development, mentoring, and career growth opportunities with solid pathways for progression.
• Complimentary lunch daily and discounted onsite parking in the heart of Broadbeach.
• Celebrate your work anniversary with a complimentary Sofitel luxury stay, plus a paid day off on your birthday.
• Confidential and complimentary wellbeing support and resources through a 24/7 dedicated contact line and comprehensive app, for you and your family
• Company paid parental and family leave to support during important stages of life.
• Inclusive and supportive culture where your creativity and passion shape the employee experience.

Apply Now - Let your Passion Shine

Please note that full AU working rights are required for this role.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.