To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all employees, and assist in a prompt, caring and helpful manner.
To anticipate employee’s needs wherever possible and react to these to enhance employee satisfaction.
To promote a helpful and professional image to the internal and external guest.
To ascertain a high degree of employee’s satisfaction (to receive zero complaints about your department).
To maintain professional confidentiality and never disclose any confidential pertaining to the Company.
Strict adherence to legal regulations and work permits regarding foreign expatriate employees
Conducts job application correspondence and sees to due and proper answering and filing of all documents, applications adverts, etc.
Co-ordinates and initiates yearly performance evaluations at all staff levels.
Sees to insurance administration, notifies superior in case of deviation or irregularity.
Ongoing information of personnel regarding problems, changes and other news.
Ensures proper job descriptions are available for all functions, continuously adapts them in co-ordinationwith relevant supervisors to operational requirements.
Management of personnel files, on the basis of incoming, hiring, transfer, promotion, resignation and other modification data
Sees to the due and proper filing of work procedures and operational rules. Adapts them to new situations and requirements whenever necessary.
Oversee recruiting in co-ordination with the various Department Heads.
Analyses the working atmosphere and discusses possible improvements with the Department Heads and supervisors and submits to GM.
Supervises adherence to remuneration guide lines and discusses any deviations with GM.
Surveys remuneration and social benefit policies of other competitors and compares them with our policies, on a yearly basis.
Counsels’ employees in personal and professional matters.
Exit Interviews with all resigning employees to establish reason patterns for resignation.
Informs personnel and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumours/gossip.
Organises social and leisure activities in co-ordination with Department Heads for the employees.
Organisation, supervision and maintenance of staff accommodation. Regular inspection tours. Sees that pest control, repair and improvement work is carried out.
Maintains good co-ordination and information with the Director of Finance for payroll and other finance related matters.
