People & Culture Manager

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Reporting to: Director of People & Culture

We are seeking an experienced People & Culture Manager to support the Director of People & Culture in delivering a compliant, well-run and people-centred employee experience across the Hotel. This is a hands-on operational role, combining strong HR fundamentals with trusted employee support and close collaboration with leadership.

The People & Culture Manager will be responsible for the full employee lifecycle, ensuring HR records are accurately maintained for all employee movements including hiring, transfers, promotions and resignations. The role requires strict adherence to labour law, work permit regulations and legal requirements as well as the careful handling of all employee documentation, applications and correspondence.

You will coordinate and manage the annual performance review process across all staff levels, oversee insurance administration and flag any irregularities to senior leadership, and ensure employees are kept well-informed of key updates, changes and developments within the business to prevent misunderstandings or misinformation.

Working closely with Department Heads, you will support recruitment activities, ensure job descriptions are in place and regularly updated to reflect operational needs, and maintain HR procedures and operational guidelines in line with business requirements. You will also monitor the overall working environment, identify improvement opportunities and escalate insights to the Director of People & Culture and General Manager where appropriate.

The role includes oversight of remuneration practices, ensuring alignment with internal guidelines, supporting annual market benchmarking of salaries and benefits, and conducting exit interviews to identify trends and opportunities for improvement. Acting as a trusted point of contact, you will provide guidance and support to employees on both professional and personal matters.

Additional responsibilities include coordinating employee engagement and social activities, overseeing staff accommodation operations including inspections and maintenance, maintaining close coordination with Finance on payroll matters where applicable, and producing regular HR reports, including monthly leave and public holiday balances. The People & Culture Manager is expected to be fully familiar with all relevant company documentation and operational standards and support additional tasks as required by the business.

Key focus areas include:

• Employee lifecycle management and HR administration

• Labour law, compliance and expatriate workforce management

• Recruitment support and performance management coordination

• Employee relations, engagement and wellbeing

• Operational HR reporting and cross-functional collaboration

The ideal candidate will hold a Bachelor’s Degree in Human Resources, Business Management or a related field, with a minimum of two year’s experience in a similar People, HR or Culture-focused role in a hospitality environment. 

You will bring strong coordination and multi-tasking skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent interpersonal skills are essential, alongside a confident, analytical mindset and the ability to remain calm, practical and solutions-focused under pressure and tight deadlines.