People & Culture Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Control and monitor the administration of all People & Culture activities and policies.
• To plan, manage, control, coordinate and participate in personnel activities of all the departments in areas of
  • Recruitment & Selection
  • Compensations & Benefits
  • Learning & Development
  • Performance Management System
  • Employee Relations
  • P&C Initiatives
  • Statutory Compliance
• And as well as recommend, implement, formulate and execute  organizations policies, procedures, rules, regulations and programs for all the employees.
• Ensure to provide Management with tools for future manpower planning, resource and payroll planning and control.
• Any matter which may effect the interests of ibis Gurgaon Golf Course Road should be brought to the attention of the Management.

People & Culture Planning

• Develop an annual and long-term People & Culture plan that identifies the organizations People & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify People & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Gurgaon Golf Course Road to ensure maximum productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

Operational Management

• Develop and implement effective recruitment and screening system, as per the organizations requirement.
• To ensure the smooth and efficient running of the People & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• Establish standard policies and procedures for all the processes in the People & Culture Management.
• To implement an effective and efficient day to day communication, administration and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible and multi skilled workforce.
• Investigate and review all disciplinary actions to ensure the actions are complying with the labour law & rules and regulations of the organization. 
• Ensure that all the employees comply with the policies and procedures.
• Maintain and update employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Ensure to perform the various activities with regard to the personnel:
  • Monitor the staff performance appraisal. 
  • Manpower planning.
  • Recruitment and selection of personnel & Employment procedures.
  • Resignation and dismissal procedures.
  • Make manpower and cost budget for People & Culture Department.
  • Survey research and feedback.
  • Make proposal on competitive salary policy.
  • Develop long term strategies.
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To ensure that all Job Descriptions, Departmental Operations and Training Manuals are prepared and updated annually.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• To ensure that all practices are complete and abreast with legal practices, policies and procedures.
• Review personnel policies, procedures and practices.  Recommend changes, modification or up-dated information to the General Manager.
• Inspect the staff restaurant, locker rooms and other facilities on a regular basis to ensure that they are well operated and maintained.
• To implement an effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• To ensure that all external communication in the form of Recruitment Ads, External Hotel and People & Culture Activities and Internal Communications through Staff Notice Boards, collateral etc portray a professional image in line with the organization’s standards.

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 8-9 years of Human Resources Management experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times