- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Château Whistler, Whistler, Canada
__jobinformationwidget.freetext.ExternalReference__
REF38936S
Overnight Reservations & Royal Service Agent
Region
Luxury & Lifestyle
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Overnight Reservations & Royal Service Agent
Your knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reservations & Royal Service Agent, effective and engaging communication is the key.
This is a full-time, permanent role, starting in November.
Starting Rate of Pay: $21.20 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.45 per hour.
Job Duties Include:
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Liaise and maintain excellent relationships with other hotel departments as required
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Sales & Marketing
Description
Conference Services CoordinatorPlay an integral part in all group functions at the largest events space in Whistler! Our Conference Services Coordinator works closely with clients and hotel department
Reference
cc3594dd-3c5c-4a36-8528-17674590ca68
Expiry Date
01/01/0001
Salary
Location
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Richmond
Job Category
Sales & Marketing
Description
Central Services AgentAt Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Se
Reference
82437814-dc2c-4295-8474-4b6c13cd625d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo da posição:Realizar estudos do canal web direto, fornecendo e interpretando os dados de acordo com no conhecimento do negócio, com o objetivo de contribuir com a estratégia e impulsionar os r
Reference
d6754b1d-a620-470e-9c24-e2efff907adf
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Gérant Services aux Congrès Banquets (H/F/D)Voici une occasion en or de développer votre carrière avec des groupes d'envergure et une clientèle sophistiquée tout en savourant un mode de vie excitant d
Reference
aba780a1-9744-42ee-a958-a301eeff60c0
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial p
Reference
c6edf380-6c5c-4b13-bfd9-04748879e09d
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Sales & Marketing
Description
Job Purpose:As a member of the Executive Team of the assigned hotel, the Director of Revenue is responsible for utilizing data sets to drive hotel revenue optimization across the customer segments of
Reference
6d206c35-22ad-4a5b-8fc8-c7226d57d8fd
Expiry Date
01/01/0001
Salary
Location
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceGreet,
Reference
e874f92a-4470-4783-9cbc-ba04a576852d
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Support Global Mercure, Grand Mercure and Handwritten Collection brand team on strategic projects for Mercure, Grand Mercure and Handwritten Collection brands :Assist in developing and rolling out of
Reference
5177cfc4-d1ac-49be-a9d1-558f9a9a9b0c
Expiry Date
01/01/0001
Salary
Location
Mövenpick Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Under the general guidance and supervision of the Senior Sales Manager / Sales Manager, implements all sales activities and maximizes business opportunities in his / her specific area of responsibilit
Reference
f21023df-c552-4c8c-80de-b5b25e868424
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
As a Marketing and Public Relations Manager, you will be responsible for creating and implementing marketing strategies, enhancing brand awareness, and managing the hotel's public relations to promote
Reference
7f23f5a8-1f1a-438c-a26d-aa6bb8c72504
Expiry Date
01/01/0001