Outlet Supervisor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will deliver seamless shift operations through customer-focused service excellence and proactive team supervision. You will work collaboratively with management to drive outstanding guest satisfaction, maintain consistent operational standards, and create a positive, inclusive work environment. This position offers the opportunity to make a meaningful impact on both our guests' experiences and our team's success.

• Supervise and oversee daily outlet operations to maintain service standards and operational excellence
• Monitor employees' discipline, grooming standards, punctuality, and professional conduct with empathy and fairness
• Assess guest satisfaction levels, actively listen to feedback, and implement appropriate follow-up actions to enhance experiences
• Perform opening and closing duties as assigned, ensuring all procedures are followed accurately and efficiently
• Assist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staff
• Support employee development through coaching, counseling, and constructive conflict resolution in a supportive manner
• Report any complaints, incidents, irregularities, or safety concerns to management promptly and transparently
• Ensure operating equipment is properly maintained and that service and storage areas remain safe, clean, and organized
• Monitor and minimize waste, neglect, breakages, and mishandling of supplies and equipment through analytical oversight
• Conduct quality assurance checks on all food and beverage products to ensure consistency and excellence
• Ensure guests receive attentive, personalized service that exceeds expectations and reflects our commitment to excellence
• Perform training responsibilities and conduct staff development sessions as assigned by management
• Motivate and coach team members, projecting a positive attitude and fostering a collaborative, innovative culture
• Assist in managing employee performance appraisals, performance logs, and development plans with transparency
• Handle cash transactions with integrity, accuracy, and efficiency while following established accounting procedures
• Support other outlets during peak times when needed to ensure organizational success and demonstrate flexibility
• Carry out additional duties as assigned by management with resilience and a goal-oriented mindset

• Minimum 2-3 years of hospitality or hotel experience, with at least 1 year in a 5-star luxury operation environment
• Hotel Restaurant Management degree or equivalent qualification
• Excellent reading, writing, and oral proficiency in English
• Comprehensive experience in all aspects of outlet and restaurant service operations
• Strong leadership and training abilities with proven motivational and teamwork skills
• Exceptional attention to detail and strong interpersonal skills to work effectively with diverse staff
• Demonstrated proficiency in cash handling, accounting procedures, and financial integrity
• Excellent problem-solving and conflict resolution capabilities
• Knowledge of health, safety, and sanitation compliance standards
• Proficiency in inventory management and quality assurance processes
• Strong time management and organizational skills with the ability to prioritize multiple tasks
• Excellent verbal and written communication skills
• Professional appearance and demeanor at all times
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to assess performance metrics and implement improvements
• Demonstrated commitment to customer service excellence and guest satisfaction
• Ability to work effectively under pressure while maintaining composure and resilience
• Adaptability to changing priorities and operational demands

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.