Outlet Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an experienced and dynamic Outlet Manager to lead our operations in Chennai, India. In this pivotal role, you will oversee all aspects of outlet management, ensuring exceptional service delivery, operational excellence, and a thriving team environment. You will be responsible for driving profitability while maintaining the highest standards of customer satisfaction and staff development. This is an exciting opportunity to make a meaningful impact in a fast-paced, collaborative setting where your leadership, vision, and dedication to excellence will be truly valued.

• Manage the overall day-to-day operations of the outlet while maintaining established objectives for professional management and administration
• Motivate, supervise, and develop all outlet staff, fostering a culture of professionalism, accountability, and continuous improvement
• Develop and implement comprehensive training programs to ensure staff possess exceptional product knowledge and service expertise
• Handle guest complaints with empathy and efficiency, implementing effective service recovery strategies to enhance customer satisfaction
• Ensure strict adherence to all F&B policies, procedures, and quality standards across all operational areas
• Conduct regular inspections of food and beverage quality, presentation, and safety protocols to maintain consistent excellence
• Manage inventory control, equipment maintenance, and cost optimization while maintaining budgeted labor expenses
• Schedule staff strategically to maintain service standards and operational efficiency within financial parameters
• Hold regular one-to-one meetings with team members to establish performance targets, monitor achievements, and provide constructive feedback
• Conduct daily briefings and role-plays to reinforce service standards, grooming expectations, and professional behavior
• Maintain detailed operational logs and documentation, ensuring clear and transparent communication of daily activities and challenges
• Establish and maintain a guest database with preference records to personalize service and build lasting relationships with regular patrons
• Coordinate with stewarding, housekeeping, and engineering departments to ensure cleanliness, maintenance, and operational readiness
• Implement weekly cleaning and maintenance schedules for all operating equipment and departmental areas
• Analyze operational metrics, identify areas for improvement, and implement innovative solutions to enhance efficiency and profitability
• Assign responsibilities to team members and conduct regular performance evaluations to support professional growth
• Ensure all staff maintain impeccable appearance and demonstrate consistent professionalism in all guest interactions

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or equivalent qualification
• Minimum 5 years of progressive experience in outlet or restaurant management within a hospitality environment
• Proven expertise in F&B operations, service standards, and quality management
• Strong proficiency in English (reading, writing, and verbal communication)
• Demonstrated leadership and staff management capabilities with a track record of building high-performing teams
• Excellent interpersonal and communication skills with the ability to engage effectively with staff at all levels and guests
• Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines consistently
• Solid understanding of accounting procedures, budget management, and financial analysis
• Knowledge of food safety, hygiene standards, and local health regulations
• Proficiency with POS systems, inventory management software, and Microsoft Office applications
• Exceptional problem-solving abilities and analytical skills to drive operational improvements
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Ability to work effectively under pressure while maintaining composure and resilience
• Strong attention to detail and commitment to maintaining high standards of cleanliness and presentation
• Experience in performance management, staff training, and development programs
• Flexible approach to work with the ability to adapt to changing business needs and priorities