Outlet General Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Food & Beverage responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Organize the restaurant from inception, ensuring ordering of uniforms and operating equipment
• Develop effective initial operating criteria to ensure that superior service standards are maintained at all times
• Oversee the selection, training and development of all Colleagues to ensure timely recruitment, career growth and proper staffing levels are maintained at all times
• Lead and manage the day-to-day operations of the outlet ensuring the highest level of service and guest satisfaction is achieved
• Implement effective control of food, beverage, labor and operating expenses for the outlet exceeding budgeted results
• Prepare and implement the annual outlet budget, capital plan and any special project budgets
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Assist in the development of menus, wine list, specifications and standards for the outlet in conjunction with the Executive Chef and Director of Food & Beverage
• Assist in the development and implementation of innovative promotional and sales programs by constantly seeking out creative ways to improve service and increase business volumes and profits
• Establish par stocks for china, linen, glass and silver
• Ensure the effective utilization and productivity of all restaurant employees
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results
• Develop and implement comprehensive action plan based on results from the Annual Employee Opinion Survey
• Train employees on POS system as well as any other operation programs required by the outlet
• Facilitate Food and Beverage training and follow-up training programs to address any additional needs as required
• Ensure a clean and safe working environment, with continual emphasis on promoting colleague health and safety
• Develop and maintain close and effective working relationship with all supporting departments

• At least 10 years previous experience in all facets of hotel food & beverage operations including a minimum of three years in a senior level position
• Food & Beverage or Hotel management degree or diploma is strongly preferred
• Proven track record in leading a high volume Food & Beverage  operation focused on high guest service ratings and employee satisfaction levels
• Proven ability to be a highly effective leader, possessing a high degree of interpersonal and problem solving abilities
• Demonstrated creativity in menu and concept development required
• Strong knowledge in wine and spirits. WSET certification is a definite asset   
• Work well under pressure in a fast paced environment and work cohesively as part of a team
• Demonstrate excellent written and verbal communication skills and strong presentation skills 
• Proven ability to work cohesively as part of a team and to build and develop teams in a multi-culturally diverse environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Be proficient in the use of Delphi, POS System and Microsoft Office products
• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day
• Physical effort: Does not lift weight over 50lbs
• Visual Effort: Medium
• Environmental Stress: Busy Atmosphere