Order Taker

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We are seeking a friendly and efficient Order Taker to join our team in Cairo, Egypt. As an Order Taker, you will play a crucial role in ensuring customer satisfaction by accurately recording and processing customer orders in a timely manner. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

• Answer customer calls and greet walk-in customers promptly and professionally
• Take accurate food and beverage orders, ensuring all details and special requests are correctly recorded
• Enter orders into the Point of Sale (POS) system with precision and efficiency
• Provide customers with detailed information about menu items, including ingredients, preparation methods, and pricing
• Upsell additional items or promote daily specials when appropriate
• Communicate order details clearly to kitchen staff and coordinate with the service team for timely order fulfillment
• Handle customer inquiries, concerns, and complaints with patience and professionalism
• Process payments accurately and provide correct change when necessary
• Maintain a clean and organized workspace
• Stay updated on menu changes, promotions, and company policies
• Assist with other customer service tasks as needed

• Excellent verbal communication and active listening skills
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in using Point of Sale (POS) systems and basic computer skills
• Ability to multitask and work efficiently in a fast-paced environment
• Keen attention to detail and accuracy in order taking and data entry
• Basic math skills for handling orders and payments
• Ability to remain calm and composed under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays as required
• Knowledge of food and beverage items (preferred)
• Previous experience in a similar customer service or order-taking role (preferred)
• Fluency in English; knowledge of Arabic or other languages is a plus

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.