- Full-Time
- Permanent
- Executive & Hotel Management
- ACCOR
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Mercure Hotel Pforzheim (Eröffnung Sommer 2025), Pforzheim, Germany
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REF3308J
Operations Manager – Mercure Hotel Pforzheim
Region
Europe and North Africa
Das Mercure Hotel Pforzheim sucht einen engagierten und erfahrenen Operations Manager (m/w/d), der unser Haus mit Leidenschaft, Professionalität und Innovationsgeist führt. Zentral in Pforzheim gelegen, verbindet unser Hotel modernen Komfort mit herzlicher Gastfreundschaft – und bietet eine spannende Aufgabe mit viel Gestaltungsspielraum. Wenn du ein echtes Gespür für Gästebedürfnisse hast, Führungsstärke und Organisationstalent mitbringst und Lust hast, ein motiviertes Team zu leiten, freuen wir uns auf deine Bewerbung!
Deine Aufgaben:
• Gesamtverantwortung für den operativen Hotelbetrieb und reibungslose Abläufe in allen Bereichen
• Führung, Motivation und Weiterentwicklung der Abteilungsleiter:innen und Mitarbeitenden
• Sicherstellung höchster Gästezufriedenheit durch aktive Präsenz im Tagesgeschäft
• Verantwortung für Umsatzsteigerung, Kostenkontrolle und Budgetplanung
• Analyse und Optimierung relevanter Kennzahlen (P&L, Reports, Gäste-Feedback)
• Enge Zusammenarbeit mit den Bereichen Sales, Marketing, HR, Revenue Management & Buchhaltung
• Steuerung personalrelevanter Themen, Dienst- und Einsatzplanung
• Unterstützung bei Projekten zur Weiterentwicklung und Positionierung des Hauses in der Region
Dein Profil:
• Abgeschlossene Ausbildung oder Studium im Bereich Hotellerie / Tourismus
• Mehrjährige Erfahrung in leitender Funktion, idealerweise bereits als Operations Manager oder Abteilungsleitung (z. B. Front Office, Rooms Division)
• Führungskompetenz, Durchsetzungsvermögen und ein authentischer, motivierender Führungsstil • Hands-on-Mentalität und Freude am operativen Arbeiten
• Ausgeprägte Kommunikationsstärke und Organisationstalent
• Fließende Deutsch- und Englischkenntnisse
• Sicherer Umgang mit gängigen Hotelsoftware-Systemen (z. B. Protel) und MS Office
Hotel Franchised
Das bieten wir:
• Wir sind ein TEAM
• Spannende , vielfältige Projekte
• Wertschätzender Umgang
• Familiäre Atmosphäre
• Vergünstigungen bei Partnerunternehmen
• Urlaubsgeld & Weinachtsgeld
• Dienstwagen zur Privatnutzung
• Unbefristetes Arbeitsverhältnis
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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