Night Public Area Attendant

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.

• Clean and maintain the loading bay, waste management room, hotel driveway, staff locker rooms, staff washrooms, toilets, service areas, lift landings, and back-of-house corridors.
• Vacuum, mop, sweep, polish, wipe walls, remove rubbish, and replenish guest and staff amenities as required.
• Carry out scheduled and assigned cleaning tasks to ensure the highest standards of cleanliness, hygiene, and presentation throughout the property.
• Use, maintain, and clean all housekeeping equipment correctly, reporting any defects or maintenance issues promptly.
• Ensure storerooms, equipment, and trolleys are clean, organised, and maintained in good working order.
• Assist with stocktakes and promote the efficient and economical use of chemicals, linen, and other housekeeping supplies.
• Follow all health, safety, and security procedures, including the safe handling and storage of cleaning chemicals and safeguarding hotel keys and restricted access areas.
• Handle lost property in accordance with hotel policies and brand standards.
• Assist guests with requests and provide service in line with hotel standards, referring matters outside your authority to the appropriate supervisor.
• Support the Housekeeping team with deliveries of linen, chemicals, laundry, supplies, furniture movements, rollaway beds, cots, and other manual handling tasks as required.
• Ensure corridors and service areas remain clear of trays, linen trolleys, cages, and other obstructions.
• Work collaboratively with all departments and undertake any other reasonable duties as directed by the Supervisor or Hotel Management.

• Previous housekeeping, cleaning, or public area cleaning experience preferred.
• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
• Wellbeing initiatives
• Access to our Employee Assistance Program