Company Description
The Sebel Sydney Parramatta, a sophisticated 51-room hotel offering studio rooms and one-bedroom apartments, as well as a ground floor café, rooftop functions bar, and boardroom, is seeking a passionate Night Manager with a strong commitment to operational excellence, guest satisfaction and attention to detail. This role will support the leadership team in guiding operations through the pre-opening phase and into ongoing success.
Nestled in the vibrant heart of Parramatta, The Sebel Parramatta will offer stylish and comfortable accommodation, catering to both business and leisure travelers. Today, Parramatta is often referred to as Sydney's second central business district (CBD). It serves as a major commercial center, housing numerous government agencies, businesses, and cultural institutions. The area is known for its diverse population, which enriches its cultural landscape. Our Food & Beverage offerings, including a vibrant Ground Floor Cafe and a sophisticated Roof Top Functions Bar, will provide diverse dining and event experiences, with a strong focus on delivering outstanding service. Opening its first hotel doors in 1963, The Sebel Brand developed a reputation as the destination to mingle with the likes of Elton John, Zsa Zsa Gabor, or Bette Davis, a legacy of sophistication and service we aim to continue.
Job Description
As Night Manager, you will take the lead in the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. You will be responsible for managing guest feedback and resolve any challenges or issues that arise. There is opportunity to grow and develop within the world's largest hospitality chain and each day promises to bring new opportunities.
Job Description
- Oversee the nightly operations of the hotel, ensuring all departments function effectively
- Assist in Hotel set up during pre-opening phases
- Manage guest relations and handle any complaints or issues that arise during the night shift
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Lead and motivate the night team, including front office and security staff
- Coordinate with other departments to ensure guests’ needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
Qualifications
- Previous experience in a similar role, preferably in hotel leadership
- Strong leadership and team management skills
- Exceptional problem-solving abilities and a proactive approach to guest service
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems (e.g., Opera Cloud, and basic accounting skills for night audits)
- Flexibility to work night shifts, including weekends and public holidays
- A professional and approachable manner, with the ability to stay calm under pressure
- Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage
Additional Information
Why work for Accor?
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400hotels in the Pacific and more than 5,400 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
