- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF43815R
Night Manager
Region
MEA SPAC
Novotel World Trade Centre Dubai is looking for Night Manager who is responsible for overseeing the hotel operations during the night time hours, ensuring a seamless and exceptional guest experience.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
- Supervise the front desk operations during the night shift, ensuring all procedures are followed.
- Manage and train night staff, ensuring high levels of service and compliance with hotel policies.
- Address guest inquiries, complaints, and requests in a timely and professional manner.
- Ensure the safety and security of all guests and staff, responding to emergencies and incidents as needed.
- Conduct nightly audits of hotel operations, including financial transactions and inventory management.
- Collaborate with other departments to ensure smooth operations and communication.
- Prepare reports on occupancy, revenue, and guest feedback for management review.
- Monitor and maintain the cleanliness and safety of all areas of the hotel.
- Assist in implementing hotel policies and procedures, ensuring compliance with local regulations.
- Facilitate smooth and efficient check-in and check-out processes for guests arriving or departing during the night.
- Perform night audits to ensure accurate financial reporting, including reconciling accounts and preparing daily revenue reports.
- Develop and implement emergency procedures for various scenarios, such as fire, medical emergencies, or security breaches.
- Create and manage staff schedules for the night shift to ensure adequate coverage and operational efficiency.
- Monitor and manage inventory levels for supplies used during the night shift, including forms, amenities, and cleaning supplies.
- Provide a detailed handover report to the day manager, highlighting any issues, incidents, or important guest information.
- Assist in the coordination of any events or functions taking place during the night, ensuring all logistics are handled smoothly.
- Conduct regular security walks around the hotel premises to ensure the safety of guests and staff, and report any irregularities.
- Identify training needs for night staff and assist in conducting training sessions to enhance service quality.
- Actively solicit and document guest feedback during the night to identify areas for improvement and enhance guest satisfaction.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Previous experience in hotel management or a similar role, with at least 3 years in a supervisory capacity.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to handle difficult situations and resolve conflicts effectively.
- Proficient in hotel management software and Microsoft Office Suite.
- Knowledge of safety and security protocols in the hospitality industry
Your team and working environment:
Diverse, young and vibrant team
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Pullman Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
The Role Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor, his/her responsibilities are to provide efficient, p
Reference
6ff09cf5-efb7-4258-9812-7237f942c152
Expiry Date
01/01/0001
Salary
Location
Pullman Adelaide, Adelaide, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
The role:Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.Participate in training and development programs to enhance skills and capa
Reference
5ee1c3a2-3a6a-4fc2-b727-ba4b539ee404
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
JOB PURPOSEGuest Services provide day‐to‐day supervision, direction and leadership to all associates in accordance with the objectives, performance and quality standards established by Pullman & Novot
Reference
088a357f-9866-434b-9b3e-c146832bf80d
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
We are looking for an experienced Front Office professional to join our team. Reporting to the Rooms Division Manager, you will: Lead a shift of Front Office professionals, ensuring our guest's experi
Reference
19c17e37-0248-45e5-ad51-4f2791f41b39
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. This is a great opportunity for a strong Assistant Manager to take the next step in their ca
Reference
b0363c70-a5f6-4622-bde9-95f337ab0856
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne South Wharf, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcom
Reference
ba4930e4-561a-44f5-a340-93c61a19a5cd
Expiry Date
01/01/0001
Salary
Location
Novotel Brisbane South Bank, Brisbane, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
In this role you will:With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel l
Reference
0b2cbd60-fa87-4390-a02b-ceb25bb41f4b
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Guest Service Agent (Full Time)First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have
Reference
3b9c2eb7-e53a-498a-b35b-149a383b7f72
Expiry Date
01/01/0001
Salary
Location
ibis London Wembley, Wembley, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Wembley
Job Category
Rooms
Description
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :) Ibis London Wembley is looking for positive team me
Reference
91c3924c-8d12-4379-bb98-6c4c6660d7a3
Expiry Date
01/01/0001
Salary
Location
Contagem, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Contagem
Job Category
Rooms
Description
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Reference
9d166b9a-10f5-4e24-9497-30c75e0f5a42
Expiry Date
01/01/0001