Company Description
“Hospitality is a work of Heart” at Novotel Devonport. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.
We are currently seeking an energetic and experienced Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction and the safety and security of the property.
If you thrive in a quiet, independent work environment and enjoy delivering memorable guest experiences, this might be just the role for you.
Join us, and become a Heartist®
Job Description
As Night Manager, you will be responsible for managing the hotel in the absence of senior leadership, maintaining a high standard of guest service, and ensuring smooth overnight operations. This is a hand-on role where you will lead from the front and support a small night team
- Effectively manage the daily reconciliation of the Hotel’s trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift
- Provide exceptional guest service, handling enquiries, check-ins/outs, and guest concerns
- Coach, mentor and inspire the Night Team to excel in their roles
- Ensure compliance with hotel Standard Operating Procedures (SOPs) and support the implementation, training, and continuous improvement of SOPs across night operations
- Oversee all hotel operations during the night shift (approx. 10.00pm – 6:00am)
- Ensure the safety and security of guests, staff, and the property
- Respond to emergencies and manage incidents in a calm and professional manner
- Assist with Valet Parking as required
- Liaise with other departments to ensure seamless operations and prepare for the following day
- Maintain cleanliness and presentation standards across public areas
- Act as the main point of contact for guests overnight
Qualifications
- Previous Night Audit and Leadership/Supervisory experience in the hotel industry (minimum 2 years)
- Proven leadership skills with the ability to mentor and motivate a team
- Strong problem-solving skills and the ability to work independently
- Clear and confident communication skills – both written and verbal
- Ability to navigate through change and provide quick thinking solutions should problems arise
- A high level of attention to detail and organisational ability
- Confidence in handling financial reconciliation and reporting
- A guest-focused mindset and a passion for creating unforgettable experiences
- Are flexible and ready to embrace the rhythm of hospitality (including weekends and public holidays)
- Strong knowledge of Opera Cloud PMS (or similar systems)
- Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
- Must hold a current full Tasmanian driver’s Licence. Manual licenses are viewed favourably, but not essential
Additional Information
Why join us?
This isn’t just a job – it’s a chance to grow, connect and be part of something global.
At Novotel Devonport, you don’t just join a hotel – you become a Heartist®, someone who brings heart to everything they do.
We offer:
- Accor ALL Heartist® benefits – Enjoy global discounts on accommodation and dining
- Family & Friends perks – Share great experiences with those who matter most
- Accor Live Limitless loyalty program – Earn rewards and status worldwide
- Learn Your Way – Access industry-leading training and development to grow your career
Important to know
- You must have full working rights in Australia to be considered for this role
- Unfortunately, we are unable to provide visa sponsorship
