Night Manager

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Director of operation

• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate

• Knowledge of all arrivals and departures, using guest name at all times

• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations

• Fully conversant with current availability situation at any given time, and also future availability

• Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)

• Fully conversant with all hotel room types, numbers, layout, locations, rates

• Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)

• Liaise with Housekeeping and Engineering as required for Out Of Order rooms

• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards

• Manage upselling opportunities, email capture and other Front Office initiatives

• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures

• Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms

• Meet and welcome regular, global card holders and VIP guests

• Ensure Front Door entrance is covered at all times

• Ensure guest privacy and security, respecting confidential information

• Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Program (CRP) role

• Ensure all guest special requests are followed through and administrated

• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.

College Degree in Business, Hospitality, or Related field preferred

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

• Enter and locate work related information using computers and/or point of sale systems • Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times