Night Manager

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Heartists are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What is in it for you:

Covered under medical insurance
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards

• Serve as a point of contact for regular and VIP Guests

• Complete Night Audit duties

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage, record and promptly resolve issues or emergencies that arise

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to Early staff / Duty Manager

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Conduct annual and mid-year Appraisals with other Heartists

• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

• Assist other departments, as necessary 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous leadership experience in Front Office within the hotel industry

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry

• Previous experience with Front Office Management Systems

• Previous experience with cash handling

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.